RE: What's annoying you today? V4
(02 Dec 2019, 10:11 pm)R852 PRG wrote Further to my last, I received a rather abrupt email from a Nexus customer service manager in response to a complaint I submitted:
"Nexus has a full up to date website that gives clarity for request for those who wish to take images on our property, Nexus owned or Managed. The security officer has correctly advised you and we are not required to have signage for this. Most photographers and bus enthusiasts follow Nexus requests and adhere to this.
I have copied some of your email/concerns and sent them confidentially to the security Manager for him to look into your allegations/observations of Nexus contracted staff."
I was quite taken aback. Not quite the tone I had been expecting. I think 'security officer' is something of a stretch too - he was just a scruff in a hi-vis.
I would say 'customer service' is a bit of a stretch too!
If they're being that petty, I would also argue that nowhere does it say that you can't take photographs in the bus station part of an interchange, even for commercial/enthusiast purposes.
If you look at the guidelines on their 'up to date website', there is only mention of photography on Metro property, not Nexus owned or Managed property, and since the bus station is not 'Metro' property, that guideline does not apply.
Reading your original post again, I also find it laughable that they threatened to call the police as they have absolutely no authority.
It reminded me of an incident with Ken Livingstone in Westfield Shopping Centre where the security phoned the police because he wouldn't stop filming. As much as I can't stand the man politically, I think what he did was great. Here's the link if you want to have a watch
https://www.youtube.com/watch?v=5vtnEA7pWYw