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Reversing the decline in passenger numbers

Reversing the decline in passenger numbers

RE: Reversing the decline in passenger numbers
(10 Sep 2021, 11:12 am)tcts24 wrote Yes there is those routes. But the chances of regularly being one of those 3 evening drivers are fairly slim. As for the lack of evening services, that's something only Hartlepool Council and it's potential contractors can change. I'm merely a driver and have no control over such things. But as things stand, that's the main reason I chose Hartlepool. Should the situation change, I'll still do the job but probably transfer to Sunderland.
I personally thing if Stagecoach want to have all town services to themselves then they should do it properly including a good Sunday and Evening network and not just what suits them. Better buses in the fleet and and better evening would see more people using the bus or else the whole town should be giving to someone else. Same with Go North east in Gateshead should not be able to pick and chose what suits them. This is exactly the reason why I would be on favour of services been done on a franchise system as might actually get decent services then.
RE: Reversing the decline in passenger numbers
(10 Sep 2021, 3:24 pm)col87 wrote I personally thing if Stagecoach want to have all town services to themselves then they should do it properly including a good Sunday and Evening network and not just what suits them. Better buses in the fleet and and better evening would see more people using the bus or else the whole town should be giving to someone else. Same with Go North east in Gateshead should not be able to pick and chose what suits them. This is exactly the reason why I would be on favour of services been done on a franchise system as might actually get decent services then.

In fairness your slagging off Stagecoach here for picking the routes they want but the routes Stagecoach want are ran by Arriva. The 23, 24 and 57/57A/58 are the routes where the money is. Apart from the 1 and 36, no-one wants a bus which takes you to just Hartlepool, they want to go further afield.
RE: Reversing the decline in passenger numbers
Whilst the battle to win passengers is a huge one for the public relations teams, there is one major problem, that is beyond their control.

Anti-Social behaviour. From playing music and watching clips at full volume without any respect. Loud, leary behaviour. Violence towards the driver and passengers. Drunken loutish behaviour (which is all day now, not at 10pm onwards).

The collapse of any respect and manners in society is no more acutely visible and audible as that when you are on public transport, bus, tram, train. 

The vast majority of passengers have to put up with that, and at night it is extremely intimidating . On the odd occasion I've used public transport this year, I've had to challenge three people. Few will stand up and do so, those who can will use car or taxi. I suspect everyone sees this going on on buses.

The bus and other transport companies can't do a lot to stop this, and it is worse now that ever.
RE: Reversing the decline in passenger numbers
(10 Sep 2021, 3:24 pm)col87 wrote I personally thing if Stagecoach want to have all town services to themselves then they should do it properly including a good Sunday and Evening network and not just what suits them. Better buses in the fleet and and better evening would see more people using the bus or else the whole town should be giving to someone else. Same with Go North east in Gateshead should not be able to pick and chose what suits them. This is exactly the reason why I would be on favour of services been done on a franchise system as might actually get decent services then.
Unfortunately, that's how capitalism works. Stagecoach or anyone else can pick and choose what they want to run. Even Paul's Travel haven't chipped in with an evening service because it isn't profitable. Asking Stagecoach to run an empty bus (and to be fair, they often do! I've been the only person on a Hartlepool local route several times) just on the off chance somebody might occasionally get on with their NCTS pass is like asking Tesco to to stock miniture condoms just in case somebody is big enough to admit their shortcomings. But they don't, as there's no profit to be made from using shelf space for something that will barely, if ever sell.

You don't seem to be grasping that the primary function of Stagecoach (and other commercial transport providers) is to make a profit and any gaps in the network are the responsibility of the local authority or PTE to fill. In this particular case it's Hartlepool Council that's at fault, not Stagecoach. You may remember that it was actually Arriva not Stagecoach that ran most of the tentered routes in the town before HBC cut the funding over a decade ago.
RE: Reversing the decline in passenger numbers
(10 Sep 2021, 3:44 pm)54APhotography wrote Whilst the battle to win passengers is a huge one for the public relations teams, there is one major problem, that is beyond their control.

Anti-Social behaviour. From playing music and watching clips at full volume without any respect. Loud, leary behaviour. Violence towards the driver and passengers. Drunken loutish behaviour (which is all day now, not at 10pm onwards).

The collapse of any respect and manners in society is no more acutely visible and audible as that when you are on public transport, bus, tram, train. 

The vast majority of passengers have to put up with that, and at night it is extremely intimidating . On the odd occasion I've used public transport this year, I've had to challenge three people. Few will stand up and do so, those who can will use car or taxi. I suspect everyone sees this going on on buses.

The bus and other transport companies can't do a lot to stop this, and it is worse now that ever.

I don't see it as much during the day, but I have seen it quite a bit after dusk. I've also been on the odd train, especially in the evening/at night, where its been full of piss heads. I find that quite intimidating, and can only imagine the train managers do too, as they're usually never to be seen. 

Anti-Social behaviour is a problem everywhere, and it feels like it's getting worse and worse, with little resource to tackle it. Whilst I think operators could be a bit more proactive about it, such as actively reporting ASB before it ends up in a window being put out, a lot of it comes down to local authorities and police.. They're continuing fighting a losing battle in reactively dealing with incidents, when really we need to start educate people correctly in the first place and dealing with people properly before they become a 'repeat offender'

Passengers not feeling safe can be a huge barrier to public transport, especially for women and those more vulnerable. I hope that the importance of this is dealt with in any upcoming Bus Service Improvement Plan.
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RE: Reversing the decline in passenger numbers
(10 Sep 2021, 3:24 pm)col87 wrote I personally thing if Stagecoach want to have all town services to themselves then they should do it properly including a good Sunday and Evening network and not just what suits them. Better buses in the fleet and and better evening would see more people using the bus or else the whole town should be giving to someone else. Same with Go North east in Gateshead should not be able to pick and chose what suits them. This is exactly the reason why I would be on favour of services been done on a franchise system as might actually get decent services then.

As others have said, its not just on Stagecoach, but anyone can start up a service there if they so wish to do so. Given Go North East's attempts in the past, I'd suggest the customer base just isn't there, with them subsequently withdrawing from the area completely.

You've still got a fairly late Hartlepool to Durham service with the 24/58, but perhaps an evening and Sunday network would be an opportunity for Tees Flex? I know they added new destinations in July, but still disappointing that it only runs until 8pm Mon-Sat.
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RE: Reversing the decline in passenger numbers
(10 Sep 2021, 5:57 pm)tcts24 wrote Unfortunately, that's how capitalism works. Stagecoach or anyone else can pick and choose what they want to run. Even Paul's Travel haven't chipped in with an evening service because it isn't profitable. Asking Stagecoach to run an empty bus (and to be fair, they often do! I've been the only person on a Hartlepool local route several times) just on the off chance somebody might occasionally get on with their NCTS pass is like asking Tesco to to stock miniture condoms just in case somebody is big enough to admit their shortcomings. But they don't, as there's no profit to be made from using shelf space for something that will barely, if ever sell.

You don't seem to be grasping that the primary function of Stagecoach (and other commercial transport providers) is to make a profit and any gaps in the network are the responsibility of the local authority or PTE to fill. In this particular case it's Hartlepool Council that's at fault, not Stagecoach. You may remember that it was actually Arriva not Stagecoach that ran most of the tentered routes in the town before HBC cut the funding over a decade ago.
I know what your saying but a better service could actually bring more people onto the bus. They no reason why they couldn’t at least for example trial the 1 Between High Tunstall - Seaton on a evening. I have had this argument with the council but the council don’t exactly care I asked them about helping out last month just got a load of excuses.  I know when it was Hartlepool Transport they used profits from the more popular routes to fund less popular ones instead we have Stagecoach using any profits mostly for shareholders and as you know Hartlepool is probably the least cared about depot Stagecoach North East have with most things done from Sunderland. If services where there am sure people would use them and the E200 midi buses would be more than enough they could even use one of the tees flex buses for something like the old 15 would be no harm in at least trailing more evening services.

(10 Sep 2021, 6:36 pm)Adrian wrote As others have said, its not just on Stagecoach, but anyone can start up a service there if they so wish to do so. Given Go North East's attempts in the past, I'd suggest the customer base just isn't there, with them subsequently withdrawing from the area completely.

You've still got a fairly late Hartlepool to Durham service with the 24/58, but perhaps an evening and Sunday network would be an opportunity for Tees Flex? I know they added new destinations in July, but still disappointing that it only runs until 8pm Mon-Sat.
The reason the 55 never worked was it was two long a journey and no good as a local service. The 24/58 only serve the Dyke House area of town so still not exactly good if you live in Seaton or Rift House.  I not sure anyone can just start a company up either and do commercial services in the town or else someone may well have tried by now the closest was Tees Valley Coach Travel but that again was an out of town service and even then they did not exactly go head to head with Stagecoach and I no some plans they had for town services never happened.
RE: Reversing the decline in passenger numbers
(10 Sep 2021, 8:26 pm)col87 wrote I know what your saying but a better service could actually bring more people onto the bus. They no reason why they couldn’t at least for example trial the 1 Between High Tunstall - Seaton on a evening. I have had this argument with the council but the council don’t exactly care I asked them about helping out last month just got a load of excuses.  I know when it was Hartlepool Transport they used profits from the more popular routes to fund less popular ones instead we have Stagecoach using any profits mostly for shareholders and as you know Hartlepool is probably the least cared about depot Stagecoach North East have with most things done from Sunderland. If services where there am sure people would use them and the E200 midi buses would be more than enough they could even use one of the tees flex buses for something like the old 15 would be no harm in at least trailing more evening services.

The reason the 55 never worked was it was two long a journey and no good as a local service. The 24/58 only serve the Dyke House area of town so still not exactly good if you live in Seaton or Rift House.  I not sure anyone can just start a company up either and do commercial services in the town or else someone may well have tried by now the closest was Tees Valley Coach Travel but that again was an out of town service and even then they did not exactly go head to head with Stagecoach and I no some plans they had for town services never happened.
Looking on Google Maps you can't get on to the A19 N/B from The Windmill and I don't know if the road by Brierton Farm is wide enough. If both of these were ok then you could do Rift House.
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RE: Reversing the decline in passenger numbers
(10 Sep 2021, 8:26 pm)col87 wrote I know what your saying but a better service could actually bring more people onto the bus. They no reason why they couldn’t at least for example trial the 1 Between High Tunstall - Seaton on a evening. I have had this argument with the council but the council don’t exactly care I asked them about helping out last month just got a load of excuses.  I know when it was Hartlepool Transport they used profits from the more popular routes to fund less popular ones instead we have Stagecoach using any profits mostly for shareholders and as you know Hartlepool is probably the least cared about depot Stagecoach North East have with most things done from Sunderland. If services where there am sure people would use them and the E200 midi buses would be more than enough they could even use one of the tees flex buses for something like the old 15 would be no harm in at least trailing more evening services.

The reason the 55 never worked was it was two long a journey and no good as a local service. The 24/58 only serve the Dyke House area of town so still not exactly good if you live in Seaton or Rift House.  I not sure anyone can just start a company up either and do commercial services in the town or else someone may well have tried by now the closest was Tees Valley Coach Travel but that again was an out of town service and even then they did not exactly go head to head with Stagecoach and I no some plans they had for town services never happened.
Stagecoach have trialed route 1 on a night. It was subsidised back in the Hartlepool Transport days. Stagecoach briefly took it on commercially about 20 years ago before the council had to chip in with it again. Clearly, it didn't work out for them. I guess it didn't help that the good people of Seaton Carew decided to smash up half the buses that ran through it either.

Then of course there's route 6, evening journeys withdrawn by Stagecoach a few years ago. They experimentally reinstated the northern section (southern section largely covered by the 36) and that's still going. Plus route 7, evening journeys also withdrawn. They were they ran by Arriva under subsidy. Stagecoach took it back on commercially again following the council's complete withdrawl of it's entire network - including it's own service 980 works bus! Stagecoach still run this today! Meaning they took another experimental risk and it must be working for them.

Yes, it really is that simple! If you or I fancied running the 15 again, all we pretty much need to do is find a base to run from, get an operator licence, two buses (one for the route and a spare) and we're near enough away! Arguably, Paul's Travel is currently best place to plug any gaps and unless I have my wires crossed, she's a Seaton Carew councillor? And if she can't she the merit of running evening buses through her own patch, then it really is down to HBC / TVCA.
RE: Reversing the decline in passenger numbers
(11 Sep 2021, 6:48 am)tcts24 wrote Stagecoach have trialed route 1 on a night. It was subsidised back in the Hartlepool Transport days. Stagecoach briefly took it on commercially about 20 years ago before the council had to chip in with it again. Clearly, it didn't work out for them. I guess it didn't help that the good people of Seaton Carew decided to smash up half the buses that ran through it either.

Then of course there's route 6, evening journeys withdrawn by Stagecoach a few years ago. They experimentally reinstated the northern section (southern section largely covered by the 36) and that's still going. Plus route 7, evening journeys also withdrawn. They were they ran by Arriva under subsidy. Stagecoach took it back on commercially again following the council's complete withdrawl of it's entire network - including it's own service 980 works bus! Stagecoach still run this today! Meaning they took another experimental risk and it must be working for them.

Yes, it really is that simple! If you or I fancied running the 15 again, all we pretty much need to do is find a base to run from, get an operator licence, two buses (one for the route and a spare) and we're near enough away! Arguably, Paul's Travel is currently best place to plug any gaps and unless I have my wires crossed, she's a Seaton Carew councillor? And if she can't she the merit of running evening buses through her own patch, then it really is down to HBC / TVCA. 
Really?
Don't SNE have a responsibility towards their stakeholders? A duty of care perhaps?
A duty of care which could quite possibly increase overall usage and in turn profit.
I'm not sure its a local authorities job to prop up a business which isn't set up or structured for anything other than the benefit of its shareholderss.
'Illegitimis non carborundum'
RE: Reversing the decline in passenger numbers
(11 Sep 2021, 11:10 am)Andreos1 wrote Really?
Don't SNE have a responsibility towards their stakeholders? A duty of care perhaps?
A duty of care which could quite possibly increase overall usage and in turn profit.
I'm not sure its a local authorities job to prop up a business which isn't set up or structured for anything other than the benefit of its shareholderss.
Asda has no responsibility to feed starving families. Which is where food banks and the relevant authorities step in. Stagecoach has no responibility to provide a bus to get me Stockton to Ludworth if I decided to go for a few drinks. In both cases and in every commercial organisation the two responsibilities are to provide a profit for its owners and stay within regulations. If any further non profitable service is required it's up to the relevant social authorities to ensure it's provided, usually at a cost to the public in one way or another. That's simply the way capitalim works.
RE: Reversing the decline in passenger numbers
(12 Sep 2021, 8:43 am)tcts24 wrote Asda has no responsibility to feed starving families. Which is where food banks and the relevant authorities step in. Stagecoach has no responibility to provide a bus to get me Stockton to Ludworth if I decided to go for a few drinks. In both cases and in every commercial organisation the two responsibilities are to provide a profit for its owners and stay within regulations. If any further non profitable service is required it's up to the relevant social authorities to ensure it's provided, usually at a cost to the public in one way or another.  That's simply the way capitalim works. 

And look at the problems it creates? 

Those starving families a by-product of it... 

But aye, keep the status quo and allow businesses designed to benefit shareholders do their own thing. Maybe leeching off the taxpayer at the same time.

I mean, commercial risk is surely linked to capitalism too. Yet here we are, with those companies taking very little commercial risk.
'Illegitimis non carborundum'
RE: Reversing the decline in passenger numbers
(12 Sep 2021, 8:43 am)tcts24 wrote Asda has no responsibility to feed starving families. Which is where food banks and the relevant authorities step in. Stagecoach has no responibility to provide a bus to get me Stockton to Ludworth if I decided to go for a few drinks. In both cases and in every commercial organisation the two responsibilities are to provide a profit for its owners and stay within regulations. If any further non profitable service is required it's up to the relevant social authorities to ensure it's provided, usually at a cost to the public in one way or another. That's simply the way capitalim works.

It's worth pointing out that the UK is quite unique in the developed world in having a privatised, de-regulated bus system. Even the USA recognise that buses are ran as a loss-making public service to allow citizens to engage with the economy. That's also Capitalism. 

There's a common argument that buses must make money or they shouldn't run. Buses do not make money. Never have & never will. In the UK we provide zero-rate tax on bus fares, Bus Service Operators Grant, (to become Bus Recovery Fund), Green Bus Fund (and it's evolvement into new funds) direct support, Concessionary Fares & more. Vast sums of public money keep buses on the road every day, the difference in the UK is that we've signed off all control of when & where buses run to the private sector. 

Many will point to the Brighton & Hove, Bristol & Harrogate to how the private sector is the best way to run a bus service with local authority support. They can be great, but for every Brighton there's a Hartlepool, a Stoke-on-Trent, a Stafford.....a disinterested local authority and a skeleton private service.
RE: Reversing the decline in passenger numbers
(12 Sep 2021, 9:08 pm)James101 wrote It's worth pointing out that the UK is quite unique in the developed world in having a privatised, de-regulated bus system. Even the USA recognise that buses are ran as a loss-making public service to allow citizens to engage with the economy. That's also Capitalism. 

There's a common argument that buses must make money or they shouldn't run. Buses do not make money. Never have & never will. In the UK we provide zero-rate tax on bus fares, Bus Service Operators Grant, (to become Bus Recovery Fund), Green Bus Fund (and it's evolvement into new funds) direct support, Concessionary Fares & more. Vast sums of public money keep buses on the road every day, the difference in the UK is that we've signed off all control of when & where buses run to the private sector. 

Many will point to the Brighton & Hove, Bristol & Harrogate to how the private sector is the best way to run a bus service with local authority support. They can be great, but for every Brighton there's a Hartlepool, a Stoke-on-Trent, a Stafford.....a disinterested local authority and a skeleton private service.

I don't want to turn this into a politics debate but you've listed 3 richer council areas and slagged off 3 poorer / rural council areas. There's a lot more funding spend on stuff like poverty and social care in places like Hartlepool that they simply don't have the money to spend on buses. I wouldn't call them disinterested but in comparison to Harrogate and Brighton there's a lot less money needed to be spend on social care and poverty so they have money spare to spend it on buses etc.

Would you rather Hartlepool funded the 1 to Seaton Carew for 3 passengers over housing a homeless person as that's the sort of decision they have to make and sadly in bus terms they've made the right choice imo.

You could use the same argument that someone in Harrogate or Brighton can happily pay £600+ for a yearly pass upfront whereas for someone in Hartlepool that's just not possible hence the skeleton service.
RE: Reversing the decline in passenger numbers
(12 Sep 2021, 9:41 pm)Storx wrote I don't want to turn this into a politics debate but you've listed 3 richer council areas and slagged off 3 poorer / rural council areas. There's a lot more funding spend on stuff like poverty and social care in places like Hartlepool that they simply don't have the money to spend on buses. I wouldn't call them disinterested but in comparison to Harrogate and Brighton there's a lot less money needed to be spend on social care and poverty so they have money spare to spend it on buses etc.

Would you rather Hartlepool funded the 1 to Seaton Carew for 3 passengers over housing a homeless person as that's the sort of decision they have to make and sadly in bus terms they've made the right choice imo.

You could use the same argument that someone in Harrogate or Brighton can happily pay £600+ for a yearly pass upfront whereas for someone in Hartlepool that's just not possible hence the skeleton service.

Social needs are entirely subjective to the user. I can get by without an evening bus. Can the elderly resident of Dalton Piercy who hasn’t seen another person for 3 weeks and doesn’t want to go to the doctor about their symptoms as the taxi is too expensive? Are they less needy than the homeless person? It’s not healthy to pit desperate people against each other.

It’s not always a purely financial problem for local authorities, there’s a genuine competency issue too. I recently tried to use a supported service in Stafford. The total absence of bus-stop timetables left me questioning where to wait so I missed the bus. I emailed the council for clarification on stopping places, it took a week of back & forth to finally get them to understand what I was asking. Their response to my suggestion it could have all been avoided by providing timetables at stops was met with this would be a waste of taxpayers money! I had no reply to my suggestion the greater waste was running an anonymous white ex-welfare minibus with no destination equipment on a route no-one has a clue when or where it runs. 

For this reason I think transport authorities should be established where they do not already exist to asses and implement the social and economic necessary services the Bus Strategy mandates local authorities will now be obligated to provide. I’d go further and have tangible metrics like a minimum service per population density.
RE: Reversing the decline in passenger numbers
(12 Sep 2021, 11:52 pm)James101 wrote Social needs are entirely subjective to the user. I can get by without an evening bus. Can the elderly resident of Dalton Piercy who hasn’t seen another person for 3 weeks and doesn’t want to go to the doctor about their symptoms as the taxi is too expensive? Are they less needy than the homeless person? It’s not healthy to pit desperate people against each other.

It’s not always a purely financial problem for local authorities, there’s a genuine competency issue too. I recently tried to use a supported service in Stafford. The total absence of bus-stop timetables left me questioning where to wait so I missed the bus. I emailed the council for clarification on stopping places, it took a week of back & forth to finally get them to understand what I was asking. Their response to my suggestion it could have all been avoided by providing timetables at stops was met with this would be a waste of taxpayers money! I had no reply to my suggestion the greater waste was running an anonymous white ex-welfare minibus with no destination equipment on a route no-one has a clue when or where it runs. 

For this reason I think transport authorities should be established where they do not already exist to asses and implement the social and economic necessary services the Bus Strategy mandates local authorities will now be obligated to provide. I’d go further and have tangible metrics like a minimum service per population density.

Honestly I don't disagree with putting social needs against each other tbh. Don't disagree about minimum bus services either and that it should be ran outside of the council's control maybe like the rail to give a decent service for everyone. But sadly a homeless person will always get priority as it's a burden on other services. It's a mess tbh and sadly some places are getting the burden more than others. Councils badly need more money, maybe could be a thing for the Tories to prove their 'levelling up' since they've got a Hartlepool MP now. 

Mind I can't comment on Stafford, it's quite a well off county aswell tbf bar Stafford itself which is a mixed bag. Rural though but you'll always have some bad apples.

Btw one thing that can actually work is to have parish councillors or another level below the main council like Northumberland for most the stuff you mentioned above as they're usually more proactive and care about their local issues. Especially with stuff like timetables as our parish council is constantly getting on about it. I believe they partially subsidise one bus service, with Northumberland Council taking a bit and Arriva aswell. 

The only negative thing I could say about a transport body is GCT in Nexus land so even then you still have problems and let's be honest Nexus don't give a toss either.
RE: Reversing the decline in passenger numbers
(13 Sep 2021, 6:52 am)Storx wrote Honestly I don't disagree with putting social needs against each other tbh. Don't disagree about minimum bus services either and that it should be ran outside of the council's control maybe like the rail to give a decent service for everyone. But sadly a homeless person will always get priority as it's a burden on other services. It's a mess tbh and sadly some places are getting the burden more than others. Councils badly need more money, maybe could be a thing for the Tories to prove their 'levelling up' since they've got a Hartlepool MP now. 

Mind I can't comment on Stafford, it's quite a well off county aswell tbf bar Stafford itself which is a mixed bag. Rural though but you'll always have some bad apples.

Btw one thing that can actually work is to have parish councillors or another level below the main council like Northumberland for most the stuff you mentioned above as they're usually more proactive and care about their local issues. Especially with stuff like timetables as our parish council is constantly getting on about it. I believe they partially subsidise one bus service, with Northumberland Council taking a bit and Arriva aswell. 

The only negative thing I could say about a transport body is GCT in Nexus land so even then you still have problems and let's be honest Nexus don't give a toss either.


Transport authorities aren't perfect, as you say Nexus' ability to hold GCT to account for their contract failings isn't ideal. But at least it's something, so many non-PTE areas have zero supported services and zero timetable information provision. 

Bus services in Stafford raises another worrying point in deregulated bus market. Arriva had a monopoly on the Stafford & Cannock network, quite similar to Stagecoach with Hartlepool. Despite not having any competition they still couldn't make the depot work and sold the operations to D&G bus, who quickly offloaded the Stafford network to smaller independent Select Bus of Penkridge. Clearly the town isn't attractive bus territory - what happens if Select can't make it work with their low-cost operation and fleet of elderly buses? Does a borough of 120'000 people simply have to go without a local bus network?
RE: Reversing the decline in passenger numbers
(12 Sep 2021, 10:04 am)Andreos1 wrote And look at the problems it creates? 

Those starving families a by-product of it... 

But aye, keep the status quo and allow businesses designed to benefit shareholders do their own thing. Maybe leeching off the taxpayer at the same time.

I mean, commercial risk is surely linked to capitalism too. Yet here we are, with those companies taking very little commercial risk.
I never said it was moraly right. Capitalism is simply the system inplemented by consecutive govermenments voted in by the masses or some crap like that.

From what I'm told by a friend that works within the social sector of Hartlepool Council, one of the biggest funding problems is the lack of high value housing, meaning they have a higher proportion of band A properties than most other local authority areas, this coupled with over a decade of funding cuts = less funding for what's deemed as less important sectors, such as transport.

Other areas wich may affect the bus industry in the town are the exeptionally cheap taxi's - which again, I'm told make remarkably little profit. Whether this is because of cheap fares, cometition, or maybe a lack of social travel because of the low income much of the local population has due to high unemployment.

Whatever the solution is, it won't be solved overnight by a bus company resurecting long forgotten routes that few if anybody is going to patronise.
RE: Reversing the decline in passenger numbers
(13 Sep 2021, 10:32 am)James101 wrote Transport authorities aren't perfect, as you say Nexus' ability to hold GCT to account for their contract failings isn't ideal. But at least it's something, so many non-PTE areas have zero supported services and zero timetable information provision. 

Bus services in Stafford raises another worrying point in deregulated bus market. Arriva had a monopoly on the Stafford & Cannock network, quite similar to Stagecoach with Hartlepool. Despite not having any competition they still couldn't make the depot work and sold the operations to D&G bus, who quickly offloaded the Stafford network to smaller independent Select Bus of Penkridge. Clearly the town isn't attractive bus territory - what happens if Select can't make it work with their low-cost operation and fleet of elderly buses? Does a borough of 120'000 people simply have to go without a local bus network?

Aye definitely no arguments there.

Mind I can't comment much about Stafford but I do know it's been a basketcase down there for years. It's certainly an interesting area though and I really don't know what they could do. I know First Potteries has always been the dumping ground for First's old buses aswell with their 04 Omnicity's and 54 plate Gemini's. Noticed they've seemto have got some Streetlites recently though guessing from the Manchester sale to GNW.

Just had a little look around and it seems there's something very wrong with Staffordshire in general, seen Uttoxeter a town of 19k doesn't have a single evening or Sunday service at all and Leek has a horrific service aswell with noticeable missing links to local places like Macclesfield. Congleton in Cheshire seems just as bad so it's not unique to Staffordshire. Not sure what you realistically could do though as the council or someone gives the PTE money then it's just going to be a passing the buck across. Wonder if the local rail service has had an impact as 3 of them are on railway lines and pretty decent ones really, similar to Hartlepool and whether if there was some form of integrating ticketing between the two could make a big difference as it's non existent atm.

Makes you appreciate the big 3 up here regardless of whether we don't like them being painted pink, the bus is 10 year old or they recently turned WiFi off to save money.

Weirdly Buxton 12 mile away has a really good bus service connecting all the local towns and also a train service direct to Manchester aswell.
RE: Reversing the decline in passenger numbers
We'll GNE might lose my business on Friday night... normally for a home game i would get the bus so I can have a "few" beers. This involved leaving the match - heading to 3 bulls then the short walk down to Eldon Sq bus station to jump on the bus. Cause its 8pm ko i don't think i would make the 10pm bus even if it still went to eldon square. So that's another 1 hour 5 minutes until the next one..... which normally wouldn't be a problem but due to the changes i now have to walk down to market street and from what I've heard/read on twitter and fb its not only the customers who wonder where the bus stops its the drivers too.... and remembering this is the final bus of the night to my destination will it actually turn up or will their be a tweet at 11pm saying its not running and all that drivel when really the tweet should say hard cheese!.

So do i take the car, park for free, but not be able to drink and struggle to get out of the city centre or risk the bus? that is why there is a decline in passenger numbers... there should be no choice, For events like football the bus should win hands down in 99% of the cases!
RE: Reversing the decline in passenger numbers
I feel greater use should be made of the legislation that allows taxi firms to run bus services. This is used in Tyne & Wear by Nexus in parts of the county.

It would be ideal for rural areas of Northumberland and County Durham. Let's say for example you use a taxi firm from Morpeth on a route to Wallington Hall. Chances are you'll be employing someone with good local knowledge. You'll be using say an eight seater minibus that can also be used for school contracts and general taxi work. You'll be able to negotiate narrow country lanes and pick/up drop off in isolated locations. All that would be needed is training the operator in ticketing options and customer service requirements. With good publicity you could make a success of it never mind encouraging local bus use.

It could also work in areas such as Hartlepool on evenings and Sundays. There are two private hire operators in Hartlepool (23 and Blue line). Use a wheelchair accessible 8 seater after conducting a survey to find out where people wish to travel the most. Then get some publicity in place.

Charles
RE: Reversing the decline in passenger numbers
(14 Sep 2021, 5:53 am)Charles41 wrote I feel greater use should be made of the legislation that allows taxi firms to run bus services. This is used in Tyne & Wear by Nexus in parts of the county.

It would be ideal for rural areas of Northumberland and County Durham. Let's say for example you use a taxi firm from Morpeth on a route to Wallington Hall. Chances are you'll be employing someone with good local knowledge. You'll be using say an eight seater minibus that can also be used for school contracts and general taxi work. You'll be able to negotiate narrow country lanes and pick/up drop off in isolated locations. All that would be needed is training the operator in ticketing options and customer service requirements. With good publicity you could make a success of it never mind encouraging local bus use.

It could also work in areas such as Hartlepool on evenings and Sundays. There are two private hire operators in Hartlepool (23 and Blue line). Use a wheelchair accessible 8 seater after conducting a survey to find out where people wish to travel the most. Then get some publicity in place.

Charles

Sounds like your describing a decent DRT system there ngl. It's where it should be for routes like that and I'm surprised a taxi firm hasn't already developed it anyway. They'd make a fortune at night if they could get a 15 bus mini seater and drop 15 punters off at different spots for a lower fare say 50% cheaper than a usual fare. It's potentially 14 less journeys aswell. All taxis do at night is do Town - Coast - (Empty Town) - Coast - (Empty Town) most the time in N. Tyneside.

Would work well on the likes of Wallington Hall and Hartlepool aswell just run the service when it's needed could have 3 drivers on standby you pick up the phone and book a time and they try to group up any demand. If there's none then it doesn't run at all. Better than running buses which carry fresh air.

Saves money for everyone but sadly it hasn't took off yet as it's too confusing and badly advertised Flex in particular.
RE: Reversing the decline in passenger numbers
(14 Sep 2021, 5:53 am)Charles41 wrote I feel greater use should be made of the legislation that allows taxi firms to run bus services. This is used in Tyne & Wear by Nexus in parts of the county.

It would be ideal for rural areas of Northumberland and County Durham. Let's say for example you use a taxi firm from Morpeth on a route to Wallington Hall. Chances are you'll be employing someone with good local knowledge. You'll be using say an eight seater minibus that can also be used for school contracts and general taxi work. You'll be able to negotiate narrow country lanes and pick/up drop off in isolated locations. All that would be needed is training the operator in ticketing options and customer service requirements. With good publicity you could make a success of it never mind encouraging local bus use.

It could also work in areas such as Hartlepool on evenings and Sundays. There are two private hire operators in Hartlepool (23 and Blue line). Use a wheelchair accessible 8 seater after conducting a survey to find out where people wish to travel the most. Then get some publicity in place.

Charles

Why would taxi firms want to do that though? If the bus service doesn't exist in the first place, then the taxi companies have the monopoly.

A better solution would be to allow local authorities to run their own municipal bus companies again, which would allow the commercial gap to be plugged without giving more work to the private sector.
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RE: Reversing the decline in passenger numbers
(14 Sep 2021, 9:37 am)Adrian wrote Why would taxi firms want to do that though? If the bus service doesn't exist in the first place, then the taxi companies have the monopoly.

A better solution would be to allow local authorities to run their own municipal bus companies again, which would allow the commercial gap to be plugged without giving more work to the private sector.

As good as a municipal bus company sounds, I shudder at the thought of Nexus trying to run one. Most of the other local authorities too for that matter.
RE: Reversing the decline in passenger numbers
(14 Sep 2021, 9:37 am)Adrian wrote Why would taxi firms want to do that though? If the bus service doesn't exist in the first place, then the taxi companies have the monopoly.

A better solution would be to allow local authorities to run their own municipal bus companies again, which would allow the commercial gap to be plugged without giving more work to the private sector.
Redcar and Cleveland Council does already, so there's nothing seemingly stopping another council doing that.
RE: Reversing the decline in passenger numbers
"seen Uttoxeter a town of 19k doesn't have a single evening or Sunday service at all"

It never did, even 40 years ago, (when it was, admittedly, half the size) well before de-regulation. The town was also served by a hotch-potch of services, mostly Stevo's, which ran a town circular and a couple of different routes to Burton, but also PMT, which ran to Hanley and whatever it was ran to Stafford. There was a infrequent service to Derby but people tended to catch the train, instead.

A lot of people did a lot of walking, back then!
RE: Reversing the decline in passenger numbers
Maybe the question should be asked are local authorities the best organisations to run local bus services. I would argue in their present state they are not. Many councils are bureaucratic, risk averse and dominated by political factions.

You need an element of private enterprise to take risks and build new markets. I'd argue the late Spirit Buses of Rothbury made a valiant attempt at this. Things took a turn for the worse when the local council awarded the service to the lowest bidder, PCL Travel.

Charles
RE: Reversing the decline in passenger numbers
(13 Sep 2021, 10:42 am)tcts24 wrote I never said it was moraly right. Capitalism is simply the system inplemented by consecutive govermenments voted in by the masses or some crap like that.

From what I'm told by a friend that works within the social sector of Hartlepool Council, one of the biggest funding problems is the lack of high value housing, meaning they have a higher proportion of band A properties than most other local authority areas, this coupled with over a decade of funding cuts = less funding for what's deemed as less important sectors, such as transport.

Other areas wich may affect the bus industry in the town are the exeptionally cheap taxi's - which again, I'm told make remarkably little profit. Whether this is because of cheap fares, cometition, or maybe a lack of social travel because of the low income much of the local population has due to high unemployment.

Whatever the solution is, it won't be solved overnight by a bus company resurecting long forgotten routes that few if anybody is going to patronise.

Who says it needs to be about resurrecting long forgotten routes? 
We already have a network which is stuck in the 1980's, I'm not sure an evening network needs to be like that too.

It goes without saying that there's more to increasing numbers than maintaining the status quo and potentially giving some vehicles on-board features or pleather seats. 
The fare offers from GNE have introduced are a positive and is seemingly going someway in to improving numbers. 
An evening service in somewhere like Hartlepool can go a long way towards improving job prospects, improving the local economy and evening adding numbers to daytime services. 
If someone can't get a bus home from work, they're unlikely to get a bus to work...

(14 Sep 2021, 7:18 pm)Charles41 wrote Maybe the question should be asked are local authorities the best organisations to run local bus services. I would argue in their present state they are not. Many councils are bureaucratic, risk averse and dominated by political factions.

You need an element of private enterprise to take risks and build new markets. I'd argue the late Spirit Buses of Rothbury made a valiant attempt at this. Things took a turn for the worse when the local council awarded the service to the lowest bidder, PCL Travel.

Charles

Or these private enterprises just take the risk and stop relying on the public purse?
It's a big ask, but I'm sure they could do it. If they had anything about themselves.
'Illegitimis non carborundum'
RE: Reversing the decline in passenger numbers
Having heard of a recent MG briefing in the 'Newcastle bus services that need upgrading' thread and the discussion around the lack of services in certain areas and apparent obsession with sending buses to town and city centres, but forcing councils to build bus lanes, it got me thinking about this twitter feed https://twitter.com/NELiveTraffic?s=09

I have a love/hate relationship with it. I see the benefits it brings, but some of the delays and driving annoy me (need to get out more).

Quite often, I see reports or live footage featuring certain pinch points and queues of cars, vans, waggons and the occasional bus. 
I've no idea if these cameras and reports are focused on key pinch points and it is a deliberate decision to place the cameras there, but I really do notice the lack of public transport (or public transport that isn't focused around a wide area - see TVTE and 93/94) in the majority of those areas. A coincidence?
'Illegitimis non carborundum'