Disruptions and driver shortages

**Adrian** · 17 Jan 2022, 1:54 pm,

Thought I'd share this thread: https://twitter.com/arrivanortheast/stat...8256101380

Despite the original post being "Darlington & Durham - Short Notice Cancellations. Due to staff shortages some journeys are not expected to operate today. For services effected please check the app for real time cancellations.", it appears that there's no actual publication of the list. Instead, the onus is completely on the customer to work out if their journey is cancelled or not.

Having spent a good 20 minutes looking at various journeys in the app, it doesn't appear to be as simple as they make out.

I wonder what the difficulty is in publishing a list (on your website) and maintaining it throughout the day? It's still not ideal, but it's far better than having to work it out for yourself.

streetdeckfan · 17 Jan 2022, 3:14 pm,

(17 Jan 2022, 1:54 pm)Adrian wrote Thought I'd share this thread: https://twitter.com/arrivanortheast/stat...8256101380

Despite the original post being "Darlington & Durham - Short Notice Cancellations. Due to staff shortages some journeys are not expected to operate today. For services effected please check the app for real time cancellations.", it appears that there's no actual publication of the list. Instead, the onus is completely on the customer to work out if their journey is cancelled or not.

Having spent a good 20 minutes looking at various journeys in the app, it doesn't appear to be as simple as they make out.

I wonder what the difficulty is in publishing a list (on your website) and maintaining it throughout the day? It's still not ideal, but it's far better than having to work it out for yourself.

I do wonder why we can't have both. GNE publishes a list of cancelled service, but they just disappear off the app. Arriva don't publish a list, but the app tells you if buses are delayed or cancelled.

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**Adrian** · 17 Jan 2022, 3:50 pm,

(17 Jan 2022, 3:14 pm)streetdeckfan wrote I do wonder why we can't have both. GNE publishes a list of cancelled service, but they just disappear off the app. Arriva don't publish a list, but the app tells you if buses are delayed or cancelled.

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Allegedly. I've just checked services again on the corridors I looked at earlier, and I can see a cancellation on each now. Leaving under 2 hours notice.

It seems to be two completely different strategies from two operators; one gives you a list in advance as a worst-case scenario, which is regularly updated throughout the day with journeys being reinstated. Others are reinstated with no notice. The other gives you a vague warning that some journeys will be disrupted, but publishes the cancellation with minimal notice.

I don't think there's anything wrong with either strategy to be honest, but it'd be nice to have some consistency in approach and not be forced down unhelpful operator specific routes. For example, the two journeys I've referenced as cancelled in the Arriva app are still showing as options on Google Maps - why isn't that filtered through with open data?

streetdeckfan · 17 Jan 2022, 4:27 pm,

(17 Jan 2022, 3:50 pm)Adrian wrote Allegedly. I've just checked services again on the corridors I looked at earlier, and I can see a cancellation on each now. Leaving under 2 hours notice.

It seems to be two completely different strategies from two operators; one gives you a list in advance as a worst-case scenario, which is regularly updated throughout the day with journeys being reinstated. Others are reinstated with no notice. The other gives you a vague warning that some journeys will be disrupted, but publishes the cancellation with minimal notice.

I don't think there's anything wrong with either strategy to be honest, but it'd be nice to have some consistency in approach and not be forced down unhelpful operator specific routes. For example, the two journeys I've referenced as cancelled in the Arriva app are still showing as options on Google Maps - why isn't that filtered through with open data?

Google shows the live tracking information (or it used to), so I don't see why it wouldn't show cancellations

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idiot · 03 Feb 2022, 2:52 pm,

56s not doing that well with delays this afternoon.

.jpg

Screenshot_20220203-144823_Maps.jpg (Size 346.41 KB / Downloads 41)
All tracking buses running late. I just want to get home Sad

Lol

Thomas12 · 03 Feb 2022, 3:39 pm,

(03 Feb 2022, 2:52 pm)idiot wrote 56s not doing that well with delays this afternoon.

All tracking buses running late. I just want to get home Lol

They all seem to be very minimal delays to be fair.

idiot · 03 Feb 2022, 6:39 pm,

I was just having a winge. I was tired and didn't feel well Sad

54APhotography · 05 Feb 2022, 8:57 am,

5th Feb Stagecoach South Shields advising cancelled services on routes 3/4/17, but not 7/8..

Andreos1 · 16 Feb 2022, 8:45 pm,

https://twitter.com/MartijnGNE/status/14...CQ7b5XJZYQ&s=19

It's not just me is it?

It was great to welcome @NEEChamberJohn to @gonortheast this morning to discuss our continuing partnership with @NEEChamber, playing our role in connecting the region with low carbon, accessible and affordable public transport - an important part of our regional economy! ??‍?‍?‍??? https://t.co/PZV1qUGENM

Whilst standing in front of a bus, branded for a route that is currently suspended and is unable to connect the region to the metrocentre or other places on that it passes.
An important part of our regional economy indeed!

citaro5284 · 16 Feb 2022, 8:54 pm,

(16 Feb 2022, 8:45 pm)Andreos1 wrote https://twitter.com/MartijnGNE/status/14...CQ7b5XJZYQ&s=19

It's not just me is it?

Whilst standing in front of a bus, branded for a route that is currently suspended and is unable to connect the region to the metrocentre or other places on that it passes.
An important part of our regional economy indeed!

I didnt think the 10 group of services were suspended - are you thinking of the X22 maybe?

Andreos1 · 16 Feb 2022, 9:00 pm,

(16 Feb 2022, 8:54 pm)citaro5284 wrote I didnt think the 10 group of services were suspended - are you thinking of the X22 maybe?

So I was!
Genuinely thought it was one of the X22 vehicles!

I withdraw my cynicism.

Edit: appreciate its the wrong vehicle type, but they have a very similar colour scheme.
https://twitter.com/ATyldsley/status/143...PB1iWDh70A&s=19

streetdeckfan · 16 Feb 2022, 9:29 pm,

(16 Feb 2022, 9:00 pm)Andreos1 wrote So I was!
Genuinely thought it was one of the X22 vehicles!

I withdraw my cynicism.

Edit: appreciate its the wrong vehicle type, but they have a very similar colour scheme.
https://twitter.com/ATyldsley/status/143...PB1iWDh70A&s=19

I had exactly the same thought, especially with the way Twitter cropped it.
It was only by chance that I accidentally tapped it while trying to scroll down that the whole image opened and I realised it was a 62 plate!

Andreos1 · 16 Feb 2022, 9:30 pm,

(16 Feb 2022, 9:29 pm)streetdeckfan wrote I had exactly the same thought, especially with the way Twitter cropped it.
It was only by chance that I accidentally tapped it while trying to scroll down that the whole image opened and I realised it was a 62 plate!

Phewf. Glad it's not just me then! Imagine people standing at the metrocentre and they get on the wrong green bus!

**Dan** · 16 Feb 2022, 9:32 pm,

(16 Feb 2022, 9:30 pm)Andreos1 wrote Phewf. Glad it's not just me then! Imagine people standing at the metrocentre and they get on the wrong green bus!

Imagine being stood in London and getting on the wrong red bus - disaster.

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MurdnunoC · 16 Feb 2022, 9:35 pm,

(16 Feb 2022, 9:32 pm)Dan wrote Imagine being stood in London and getting on the wrong red bus - disaster.

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Imagine being stood in Stanley and getting on the wrong red London bus - dreadful

**Dan** · 16 Feb 2022, 9:38 pm,

(16 Feb 2022, 9:35 pm)MurdnunoC wrote Imagine being stood in Stanley and getting on the wrong red London bus - dreadful

Adrian has already told folk tonight to keep their service suggestions to the relevant thread - if you’d like to suggest a Stanley to London service, please keep it in the Transport for Derwentside thread.

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MurdnunoC · 16 Feb 2022, 9:40 pm,

(16 Feb 2022, 9:38 pm)Dan wrote Adrian has already told folk tonight to keep their service suggestions to the relevant thread - if you’d like to suggest a Stanley to London service, please keep it in that thread.

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A TfL (or should that be TfD?) usually passes me on my way to work each morning. Maybe they've replaced the much-missed Lothian of Derwentside in the area.

Andreos1 · 16 Feb 2022, 9:42 pm,

(16 Feb 2022, 9:32 pm)Dan wrote Imagine being stood in London and getting on the wrong red bus - disaster.

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Well that's just silly.
They're all red down there so people pay extra attention.

**Dan** · 16 Feb 2022, 9:43 pm,

(16 Feb 2022, 9:40 pm)MurdnunoC wrote A TfL (or should that be TfD?) usually passes me on my way to work each morning. Maybe they've replaced the much-missed Lothian of Derwentside in the area.

Do TfD operate the 792 TO LONGBENTON DSS!!!

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MurdnunoC · 16 Feb 2022, 9:45 pm,

(16 Feb 2022, 9:43 pm)Dan wrote Do TfD operate the 792 TO LONGBENTON DSS!!!

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No. Badly-painted Line run it I think.