(02 Dec 2023, 7:19 pm)Wybus wrote Should be free travel for everyone except for the people moaning and complaining here who have to pay £4
I’m sure if Go North East posted a million quid through every letterbox in the north east some here would find fault
(02 Dec 2023, 7:19 pm)Wybus wrote Should be free travel for everyone except for the people moaning and complaining here who have to pay £4The whole point of a forum is for discussion and debate. Just because someone has a difference of opinion, doesn't mean they're moaning!
I’m sure if Go North East posted a million quid through every letterbox in the north east some here would find fault
(02 Dec 2023, 7:58 pm)itsadam wrote Does anyone see a difference in drivers' attitudes?
(02 Dec 2023, 8:31 pm)Rapidsnap wrote My mam complained to me that a driver was rather arsey with her this morning as she thought she could get on and sit down. Called her back up to the cab and told her she needed at ticket, she said ok give me the ticket, then the driver demanded to ask where she was going. Mind this bearing in mind that she had waited over 30 minutes for a bus, even 3x 22s that were scheduled to turn up never showed up. Neither operator showing bus travel in a positive light, even if one was offering free travel.
Dread to think of the chaos around 10pm when the arena, city hall and St James' Park kick out at the end of their respective events.
(03 Dec 2023, 11:34 am)big mac wrote No journey cancellation list any more?
(03 Dec 2023, 11:57 am)Aaron21 wrote Give it a few days. There's no way in hell journeys ain't getting cancelled. Find that hard to believe. Before the strikes there were cancelled services left right amd centre then all of a sudden the services are complete fine. I'm sure a certain wise man will come in here and bless is with his long paragraph on how the depot are now full staffed (like we haven't heard that sentence before)
(02 Dec 2023, 3:12 pm)Storx wrote I used to use it when I needed to get down to Birtley as the Blyth and Tyne tickets were valid so it was free to use it and would happily let a 21 or 2 go by to use it - it was quicker aswell and you'd always pass the 21 that I'd let go since it stops everywhere.
(03 Dec 2023, 12:28 pm)citaro5284 wrote Casper, Melchoir or Balthasar?
(03 Dec 2023, 11:57 am)Aaron21 wrote Give it a few days. There's no way in hell journeys ain't getting cancelled. Find that hard to believe. Before the strikes there were cancelled services left right amd centre then all of a sudden the services are complete fine. I'm sure a certain wise man will come in here and bless is with his long paragraph on how the depot are now full staffed (like we haven't heard that sentence before)
(03 Dec 2023, 7:14 pm)Thomas12 wrote On this note, are GNE now offering customer service on a weekends and longer hours? They seem to be replying to complaints/comments today and yesterday.It's all about productivity, you see.
(03 Dec 2023, 7:42 pm)MurdnunoC wrote It's all about productivity, you see.
Their counterparts at Stagecoach are more productive (with shorter/unpaid breaks), so it's a drive to increase productivity by making customer service work weekends/evenings.
Or at least that's what supermarket worker at Aldi told me as they were stocking shelves whilst being on the till at the same time.
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(03 Dec 2023, 8:09 pm)mb134 wrote I'd heard the drivers are actually the ones on customer service duties to improve their productivity relative to the Stagecoach drivers. At all traffic lights they're expected to load up their assigned social media platform (single deck drivers are Facebook, double deck on Twitter) and respond to at least 5 queries per stop.Think the Traffic Commissioner would have raised eyebrows if that was happening haha!
(03 Dec 2023, 8:26 pm)L469 YVK wrote Think the Traffic Commissioner would have raised eyebrows if that was happening haha!
Love the sarcasm though if intended!
(03 Dec 2023, 8:09 pm)mb134 wrote I'd heard the drivers are actually the ones on customer service duties to improve their productivity relative to the Stagecoach drivers. At all traffic lights they're expected to load up their assigned social media platform (single deck drivers are Facebook, double deck on Twitter) and respond to at least 5 queries per stop.
(04 Dec 2023, 12:46 am)Unber43 wrote Like what.
That Ben's a bell**d, sometimes the truth just hurts that nigel is a C U Next Tuesday
(04 Dec 2023, 12:46 am)Unber43 wrote Like what.Publicly slating your employer on social media is usually seen as bringing the company into disrepute and disciplinary action usually follows.
That Ben's a bell**d, sometimes the truth just hurts that nigel is a C U Next Tuesday
(04 Dec 2023, 7:02 am)MVK 500R wrote Publicly slating your employer on social media is usually seen as bringing the company into disrepute and disciplinary action usually follows.
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(04 Dec 2023, 12:29 pm)Adrian wrote If we're talking bringing the company into disrepute, then I wonder when they'll be hitting Ben with the book, for his staff comms during the dispute.
Policies apply to everyone, after all.
(04 Dec 2023, 12:29 pm)Adrian wrote If we're talking bringing the company into disrepute, then I wonder when they'll be hitting Ben with the book, for his staff comms during the dispute.Absolutely it should be across the board.
Policies apply to everyone, after all.
(04 Dec 2023, 12:29 pm)Adrian wrote If we're talking bringing the company into disrepute, then I wonder when they'll be hitting Ben with the book, for his staff comms during the dispute.
Policies apply to everyone, after all.
(04 Dec 2023, 12:29 pm)Adrian wrote If we're talking bringing the company into disrepute, then I wonder when they'll be hitting Ben with the book, for his staff comms during the dispute.
Policies apply to everyone, after all.