It seems NEXUS still haven't updated bus stop timetables, seen a few people complain on the GNE Facebook page!

(28 Jan 2015, 10:38 am)Michael wrote It seems NEXUS still haven't updated bus stop timetables, seen a few people complain on the GNE Facebook page!

Can confirm this (at least for the bus stops in Monkwearmouth). It's highly irritating, as a lot of customers are completely clueless, and it's out of GNE's control...

(28 Jan 2015, 10:38 am)Michael wrote It seems NEXUS still haven't updated bus stop timetables, seen a few people complain on the GNE Facebook page!

(28 Jan 2015, 9:12 pm)Dan wrote Can confirm this (at least for the bus stops in Monkwearmouth). It's highly irritating, as a lot of customers are completely clueless, and it's out of GNE's control...

http://liners.nexus.org.uk/24030.pdf

Still patiently waiting for the timetables to be updated... Updating the online ones would be better than updating neither...

(02 Feb 2015, 8:16 am)Dan wrote http://liners.nexus.org.uk/24030.pdf

Still patiently waiting for the timetables to be updated... Updating the online ones would be better than updating neither...

Haha, Arriva customer services have seem to have appeared on there! I'm sure there's a bus stop in Roker that says its maintained by Arriva...

You'd think a major employment centre would have updated bus stop timetables, wouldn't you? Ludicrous.

(04 Feb 2015, 5:58 pm)Dan wrote You'd think a major employment centre would have updated bus stop timetables, wouldn't you? Ludicrous.

Bit of a poor comparison I know, but I agree with how bad it is to lay things like this off following a change - it's like reducing the price by 50p in a store and after 3 months it still has the old price displayed...

(04 Feb 2015, 5:59 pm)MarcTheA4 wrote Bit of a poor comparison I know, but I agree with how bad it is to lay things like this off following a change - it's like reducing the price by 50p in a store and after 3 months it still has the old price displayed...

It's not a poor example at all. The issue is that the product has completely changed though. I'd consider Rainton Bridge to be quite a major peak time pick up/drop off location - the fact Nexus hasn't updated the timetables at the Rainton Bridge bus stops is nothing less than completely ludicrous.

http://www.sell2wales.gov.uk/search/show...=APR029759

Details of the contract put out last year for Nexus work.

Saw a Queensbury Shelters van on the A690 changing liners the other day.
Caused quite a bit of chaos at the eastbound stop between Stoneygate and the A19 - bearing in mind the cones which are currently standing on the roadside/grass verge. He gave up trying to park the van on the verge and force the cones out of the way with his front bumper.

If Queensbury can't keep up with the rate of changes as a result of the constant bus operator amendments, then they are potentially in breach of contract. Are Nexus aware of this?
If it isn't their fault, and Nexus aren't providing the liners - then it could be either Nexus fault or whoever organises the printing/distributing of the liners to Queensbury.

Quite a few bodies involved in the process, for anyone to assume it is the fault of one organisation - it seems quite short sighted.

(04 Feb 2015, 6:39 pm)Andreos1 wrote http://www.sell2wales.gov.uk/search/show...=APR029759

Details of the contract put out last year for Nexus work.

Saw a Queensbury Shelters van on the A690 changing liners the other day.
Caused quite a bit of chaos at the eastbound stop between Stoneygate and the A19 - bearing in mind the cones which are currently standing on the roadside/grass verge. He gave up trying to park the van on the verge and force the cones out of the way with his front bumper.

If Queensbury can't keep up with the rate of changes as a result of the constant bus operator amendments, then they are potentially in breach of contract. Are Nexus aware of this?
If it isn't their fault, and Nexus aren't providing the liners - then it could be either Nexus fault or whoever organises the printing/distributing of the liners to Queensbury.

Quite a few bodies involved in the process, for anyone to assume it is the fault of one organisation - it seems quite short sighted.

Can't keep up with the rate of changes? Sorry, this is totally absurd. If Durham County Council and Northumberland Council (or any associated external contractors) can keep up with the rate of service changes, then quite frankly this should be the same across the board. Nexus may not be aware of this because it isn't Nexus who usually gets the stick for bus stop timetables being out of date - it's the operators! If the operators don't bring it up with the appropriate body, who knows when the timetables will be updated...

Nexus receives advance notice of any service changes commencing eight weeks in advance. For the online copies of the liners to be out of date nine days after service changes have become operational is out of order. Whether an external company also designs these or whether it's done in-house: eight weeks should be more than enough time for the liners to be produced and be published online. I hadn't actually realised that there was changes to the times of the old 35 service (now 20) on Newcastle Road - I'd wrongly assumed buses were running early! This is because I don't tend to use the timetables operators issue as they tend not to list my individual stop. I like to know the exact time a bus is due to arrive and how long it will take to get to my destination, which is why I use the liners on Nexus' website. The mobile applications some operators have designed are a little less vague in their timetables; however, a large number of customers won't be able to use such applications.

Are the liners on the nexus website up to date? That would give an indication as to where the delay would lie.

Nine days post-change is very poor though.

(04 Feb 2015, 8:07 pm)JakeSavage wrote Are the liners on the nexus website up to date? That would give an indication as to where the delay would lie.

Nine days post-change is very poor though.

No, they aren't. I wouldn't be complaining half as much if they were up-to-date, as I personally wouldn't be affected then!  

(04 Feb 2015, 8:07 pm)JakeSavage wrote Are the liners on the nexus website up to date? That would give an indication as to where the delay would lie.

Nine days post-change is very poor though.

Do Nexus maintain their website or is that subbied out too?

No idea if the operators update theirs or subby their updates out, but with the errors/old info on there...

Nexus update their own website, and compile the bus stop info.

Contractors only place it in the bus stop.

Perhaps they've had a software problem?

(05 Feb 2015, 9:41 am)JakeSavage wrote Nexus update their own website, and compile the bus stop info.

Contractors only place it in the bus stop.

Perhaps they've had a software problem?

Exactly, it could be that or it could one of several reasons. It could be the fault of one of the many organisations involved in the chain.

I was wondering what commitment Queensbury have made to the Nexus contract.
If Queensbury haven't a vast number of staff allocated, based on their contract bid/value, then with the constant operator changes, the staff may not be able to cope.

There could be software issues with Nexus, there could be problems at the printers, difficulty with the printers, a breakdown in communication...

For people to apportion blame on one organisation out of the several involved - without knowing what has gone on behind the scenes, seems ludicrous.

Maybe someone needs to lodge a complaint to Queensbury or Nexus and see what comes back.

At least the operator websites are all up to date...

(05 Feb 2015, 5:45 pm)Andreos1 wrote Exactly, it could be that or it could one of several reasons. It could be the fault of one of the many organisations involved in the chain.

I was wondering what commitment Queensbury have made to the Nexus contract.
If Queensbury haven't a vast number of staff allocated, based on their contract bid/value, then with the constant operator changes, the staff may not be able to cope.

There could be software issues with Nexus, there could be problems at the printers, difficulty with the printers, a breakdown in communication...

For people to apportion blame on one organisation out of the several involved - without knowing what has gone on behind the scenes, seems ludicrous.

Maybe someone needs to lodge a complaint to Queensbury or Nexus and see what comes back.

At least the operator websites are all up to date...

I really don't think anyone cares which body is to blame and I'm highly doubtful that anyone is wishing to blame one organisation. Having looked over recent posts, I certainly cannot find an instance of this...

If a bus operator only had eight buses to cover a PVR of nine on a Nexus contract, they wouldn't be awarded with the contract. Surely the same will apply to other contracts, such as the discussed maintenance of bus stops contract? If Queensbury didn't have enough staff to keep up with the rate of service changes, then quite frankly, they should not have bid for the work. These changes aren't "constant" - between all three big operators, service changes probably occur once every one or two months. Nexus receives details of all of these changes eight weeks in advance to update things at their end, and to provide external contractors with information and/or documents so that they can update things in time for service changes, too. The point which seems to be getting ignored is that other organisations can update their bus stop timetables fine, despite the rate of service changes being similar (if not the same) in some of those areas.

It certainly isn't the first time members of this forum have made accusations and comments without knowing what has gone on behind the scenes, and it won't be the last. Quite frankly, if members of this forum do not have access to information, then they can only be expected to learn from what has been stated by other members of the forum who have knowledge of what goes on behind the scenes. Whether that happens or not is a completely separate issue!

I've made my views clear on out of date content on the bus operators' websites. The difference is that all of the times on the bus operators' websites are presently correct. This cannot be said for Nexus' website: whilst their timetables are up-to-date, the liners available on the website (which some customers use as timetables) are not.

You'll all be glad to hear that, after I consulted the timetable on Go North East's website, I realised that the new 20/20A service arrives bang on time rather than a few minutes early...

Delighted to see that the liners for Newcastle Road have been updated (on the website):
http://liners.nexus.org.uk/24030.pdf
Was hoping they'd have had the 20, 20A and X20 on one column and the 9 and E2 on the other, but beggars can't be choosers.

Haven't been to the bus stop today as I got the Metro to and from school, but I will have a look tomorrow to see if the printed versions have been pinned up too. Only taken them 18 days following the changes!

The main Saturday headway on service 9 looks a tad funky.

(12 Feb 2015, 5:20 pm)Dan wrote Delighted to see that the liners for Newcastle Road have been updated (on the website):
http://liners.nexus.org.uk/24030.pdf
Was hoping they'd have had the 20, 20A and X20 on one column and the 9 and E2 on the other, but beggars can't be choosers.

Haven't been to the bus stop today as I got the Metro to and from school, but I will have a look tomorrow to see if the printed versions have been pinned up too. Only taken them 18 days following the changes!

Well done, Nexus and associated contractors. We've got up to date timetables on Newcastle Rd - at least we will have fewer questions about where the 35 is these days from now on...

Rather troublingly, the bus stop numbers on the 'plates' at Harton Nook are still yet to be updated. (Liners have though)

I'd reckon that's one of the busier stops on the new 20/20a route.

(26 Feb 2015, 12:16 pm)JakeSavage wrote Rather troublingly, the bus stop numbers on the 'plates' at Harton Nook are still yet to be updated. (Liners have though)

I'd reckon that's one of the busier stops on the new 20/20a route.

Yeah, I wouldn't expect them to be updated until the flag has to be replaced itself... All of the councils / local authorities are poor for this - I think there's at least one in Hartlepool which has the Pygalls Coaches 230 service down.

(26 Feb 2015, 12:33 pm)Dan wrote Yeah, I wouldn't expect them to be updated until the flag has to be replaced itself... All of the councils / local authorities are poor for this - I think there's at least one in Hartlepool which has the Pygalls Coaches 230 service down.

Yeah, there is at least one in Hartlepool still displaying the Pygalls 230, or at least it was still there in October.

If you think this is bad you should have seen Darlington (out of the town centre) prior to the big changes back in July 2008, there was loads of services which had either been withdrawn or changed routes, along the A167 between Darlington Northgate and Coatham Mundaville (last stop in Darlington Borough) they all still had the 75/76 on from when they still terminated in Newton Aycliffe which it stopped doing in autumn 2005? Wouldn't surprise me if this was the reason why they decided to put stickers on saying "All Services" which was strictly not true as the X61/X66 and later the OK1/X1 were limited stopping services. Also in the town centre they had service 213 on the flag which was renumbered to the 21 shortly after the big changes to services in Darlington and the 213 remained to be shown on this stop until they jumbled the stands around in October 2013!

Also when the Scarlet Band 16/16A, 17/18 and 20 were withdrawn they just put a small notice in a little yellow box saying they were going to be withdrawn. Also down North Road the yellow box said about the new revised 16 serving North Road from the start of January 2013 but the timetables weren't updated until the end of March when Arriva made some service changes.

Not too sure about the 230 still being up on the flag on Victoria Road, but the timetables outside the Historic Quay are still up advertising the 22 to Durham and the 36/36A to Park End and James Cook.

 new new process. But the bus stop at Wharton street South Shields has new numbers displayed in a 4 column display rather than 3 columns and the numbers are in numerical order but counting downwards in each column. Ie column 1 is 1, 3 4, 5 column 2 is 8 , 18, and so on. Looks good but different.

(01 Apr 2015, 10:24 am)ifm001 wrote  new new process. But the bus stop at Wharton street South Shields has new numbers displayed in a 4 column display rather than 3 columns and the numbers are in numerical order but counting downwards in each column. Ie column 1 is 1, 3 4, 5 column 2 is 8 , 18, and so on. Looks good but different.

Has anyone else seen this stop yet or another with the same 4 column layout. It was not an April fool joke as I think you may have thought given the date I posted it

(13 Apr 2015, 1:36 pm)ifm001 wrote Has anyone else seen this stop yet or another with the same 4 column layout. It was not an April fool joke as I think you may have thought given the date I posted it

I haven't seen anything yet, i haven't being towards South Shields for ages. 

Can you access Nexus's bus stop timetables on line? This would be very useful?

Any one?....

(13 Apr 2015, 10:03 pm)leestransportphotos wrote Can you access Nexus's bus stop timetables on line? This would be very useful?

If you know your bus stop number, just revise it where the numbers are here: http://liners.nexus.org.uk/18951.pdf


This is stop 18951, if you're stop, say, 15252, you type 15252.pdf on the end.


Hope this helps.

Legend! Cheers mate. Just so I can print them off to save walking to the bus stop all of the time lol

(14 Apr 2015, 7:52 am)leestransportphotos wrote Any one?....

http://www.nexus.org.uk/bus

Where the map is, there's a box, type in post code of the area, it takes you their and just click on the arrow in which direction you want.. only available in Tyne & Wear.