As people.kkow the service I get from where I live have gone from been ran commercially by gne to being paid for by dcc. A few things have made me scratch my head and something else happens on saturday too so I'm looking for answer to the following....

I've asked before but dont think anyone replied.... do gne secured service keep the money from fares or does this go.to nexus/dcc?

The reason I ask is 2 reasons. I've been on the 29 on a couple of occasion when punters have got on paying cash but got off without getting a ticket. Now this could just be they want a direct bus to town in the 21 but online occasion I heard the driver sayit would be cheaper on the 21? This isnt the case from low fell is it??

The second thing is something I've seen on a couple of occasions which is the 29 showing its destination as gateshead. It passed bus stops full of punter along the fellnon saturday and I would say this is the reason. When he did stop and was asked by customers about it he said it was broken but wouldnt this mean the bus would have to got out of service?

What I'm saying is along the low fell corridor are gne want punters to use the 21 so they get the $$$$$ as the get paid a set amount for 28b29 no matter what it picks up???

An mo I've bot had any beer today yet!

(06 Sep 2022, 9:37 pm)Rob44 wrote As people.kkow the service I get from where I live have gone from been ran commercially by gne to being paid for by dcc. A few things have made me scratch my head and something else happens on saturday too so I'm looking for answer to the following....

I've asked before but dont think anyone replied.... do gne secured service keep the money from fares or does this go.to nexus/dcc?

The reason I ask is 2 reasons. I've been on the 29 on a couple of occasion when punters have got on paying cash but got off without getting a ticket. Now this could just be they want a direct bus to town in the 21 but online occasion I heard the driver sayit would be cheaper on the 21? This isnt the case from low fell is it??

The second thing is something I've seen on a couple of occasions which is the 29 showing its destination as gateshead. It passed bus stops full of punter along the fellnon saturday and I would say this is the reason. When he did stop and was asked by customers about it he said it was broken but wouldnt this mean the bus would have to got out of service?

What I'm saying is along the low fell corridor are gne want punters to use the 21 so they get the $$$$$ as the get paid a set amount for 28b29 no matter what it picks up???

An mo I've bot had any beer today yet!

I've updated the thread title, in order to make it more clear - hope you don't mind!

I believe it depends on the type of contract, determining on who keeps the fare. With fully secured contracts, I understand the revenue goes to Nexus/Local Authority and then they use that to offset against the cost of the contract. I think there's some different types of contracts out there too, whereby the operator runs it for less, but then they have the potential to increase what they're paid for running it, depending on how many people use the bus/tickets sold. 

Paying cash and not getting a ticket, I can't understand. Unless the customer has opted not to take the ticket (which happens), which I'd think is more likely than the driver choosing to not issue one. No denying that it used to happen, but they'd be taking a hell of a risk with the amount of big brothers in the cab nowadays.

I can't see the problem with a driver pointing out a journey is cheaper on another route, despite the method the service runs under. The aim should still be the same, i.e. enable the customer to purchase the best value ticket for their journey. Not to mention its quicker.

(07 Sep 2022, 9:28 pm)Adrian wrote I've updated the thread title, in order to make it more clear - hope you don't mind!

I believe it depends on the type of contract, determining on who keeps the fare. With fully secured contracts, I understand the revenue goes to Nexus/Local Authority and then they use that to offset against the cost of the contract. I think there's some different types of contracts out there too, whereby the operator runs it for less, but then they have the potential to increase what they're paid for running it, depending on how many people use the bus/tickets sold. 

Paying cash and not getting a ticket, I can't understand. Unless the customer has opted not to take the ticket (which happens), which I'd think is more likely than the driver choosing to not issue one. No denying that it used to happen, but they'd be taking a hell of a risk with the amount of big brothers in the cab nowadays.

I can't see the problem with a driver pointing out a journey is cheaper on another route, despite the method the service runs under. The aim should still be the same, i.e. enable the customer to purchase the best value ticket for their journey. Not to mention its quicker.

Yes, im sure Dan mentioned this with the 317 service which doesnt accept the ferry tickets ( even though they are both paid for by nexus) as they keep the revenue. I just wondered if this was the case with the 28, 28b and 29?

Sorry i probably didn't put this very well. I meant customers were getting on the bus with cash , speaking to the driver then getting OFF. I heard on one occasion the driver saying the 21 would be quicker. It just got me thinking if they dont keep the fares from the secured service they would want as many cash customer on there commercial buses?  Add this to the 29 on several occasion show its destination as gateshead when it goes to eldon square......

From my many emails back and forth on average 5 emails a month to Nexus specifically about Nexus Secured Services only (not the commercial ones)

The fares and conditions are set by Nexus if there is an issue email them to see if they will update information and suggestions.

It's always helpful to cc a local cllr when communicating with Nexus so they are aware there is an issue locally.

This includes making them aware of a Nexus Secured Service not running or...running early or feedback

I regularly have a Nexus secured service that likes to run in excess of 7 minutes early and 11 minutes early one day!

How can Nexus improve a service if we don't feed info to them.

I must admit they altered a bus route due to customer feedback and consulted with customers on that service


Chatted to a few drivers and they never saw anyone on the service but the moaned about a level crossing and getting stuck at it

Gets you thinking...

Customer feedback or wingy drivers who can't have a fag break?

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In order for transparency

It is also good to feed info to commercial operators too.

I recall contacting Dan last year about bus changes which meant the first bus was not until after 0930 according to Nexus website and bus stop signage on a Saturday.

After a few emails back and forth which Dan was rightly confused he was sharing links to GNE site and I was sharing links to Nexus site timetable and taking photos of the bus stop

Dan Did fab to get the issue rectified and changed in less than 3 days I recall.

But Dan would never of known unless I raised the issue so his computer would of said there was no demand for that service however there was no demand as to a customer it was a ghost bus no one knew it operated

So feedback Is important good and bad queries...