(06 May 2015, 4:07 pm)mb134 wrote However, as has been stated previously, us talking about it on here isn't going to help, so until someone at Arriva figures it out, people will just have to deal with it unfortunately
Its not like me to say things like this, but here goes, the damage has been done, buying new buses to replace the 57-reg E400s wont bring passengers back. A stereotype has been set, members of my family used to use the X31/X32/X33 and X21/X22 very frequently, but due to the reliability of the service they dont bother and just use their cars and catch the Metro into Newcastle from a P&R site.
The service is not well advertised, the only advertisement that I have seen is free tickets through the door, even people redeem them on a X21/X22 bus then get off and use the X20.
Some members of my family received free tickets, but just passed them down to me or their friends as they've gave up with the service.