(12 May 2015, 5:58 pm)northern156 wrote Just had a reply from my complaint regarding the X1 breakdown asking for a refund:
Can understand fully. However not too impressed I had to wait another 30 minutes ish for the next X1 to arrive, it's clearly advertised the money-back guarantee on the vehicles.
But X1 is a MAX service, and therefore covered under their 'no quibble' money back guarantee? By definition, they can't argue at your request for a refund.
http://www.arrivabus.co.uk/about-us/max-...om-arriva/
I'd be pointing this out and request the complaint to be escalated.