(16 May 2015, 9:36 am)G-CPTN wrote Do you get your money back (ie travel free) if a Sapphire service is running that late? There were signs in the bus offering a no-quibble money-back guarantee (but I was travelling on my pensioner pass so I didn't pay anyway).
Do Arriva receive a payment for me under those circumstances (service running 40 minutes late)?
You don't get your money back, despite what they claim. They'll give you a voucher for a free single journey, and probably argue the toss in the process. Or at least that's my experience!