(21 Aug 2013, 8:16 pm)aureolin wrote [
I do find it alarming the amount of people that report missing emails. SMTP is not a complex protocol. Faults generally come down to misconfigured servers or relays. Saying that, it's even more alarming that people are completing their web form and the email isn't being received. That's completely within their control.
Why don't they put an auto-response in place? Just a quick reply to the customer to say the message has been received, along with setting the customer's expectations again on a response time frame.
I actually find it worse that you can contact them and they don't respond as opposed to not being able to contact them.