Agree with stuff pointed out above, GNE need to get there house and establish some ground rules for using the page,
1. Minor complaints can be dealt with on Facebook, anything serious goes through Customer Services by phone or email
2. It is good that people step in to answer, but some attitudes are just plain wrong...GNE should add a strong worded disclaimer stating replies from anyone but them is not representative of them.
3. If people want to help out, then fair enough, do it in a respectful way without bringing GNE into disrepute, anyone who continually Troll to be banned from posting and even banned from the page altogether.
What GNE could do is take on some voluntary help, train up a small group of people who can ve the GNE mouthpiece when they go offline
I don't have a huge problem with the likes of Hignett and Clifford, it is good that people are prepared to help out bu answering questions, but it is the way the post is put across, it is nasty at times.
I even used to answer questions, I am of the opinion that there is a place for the public to contribute, because of the sheer amount of posts they deal with it probably could take ages to rake through them, so someone with the right attitude can surely be alright for people to advise in certain circumstances
Re: Anything and Everything :)