(30 May 2015, 3:38 pm)DaveyBowyer wrote But that is the way that it works I'm afraid. On a busy corridor, passengers jump on the first bus that they can get in the majority of circumstances and the bus that can provide the service after waiting the longest, nigh on always makes the most money. Arriva could easily rebel but, they could also look at it from a P.O.V that they might get more passengers in their turf down towards Billy Mill due to fewer reliability issues that the common corridors outside of cities (i.e Low Fell, Old Durham Road) can cause with high volumes of passengers in very built up areas with traffic lights and high volumes of traffic.I disagree. For example several members have noted that passengers let the X12 go by on Durham Road, and instead opt for a 21. This includes OAPs, who have the luxury of using any bus they want for nowt.
For commuters, if one company offer a better marketed ticketing option than another, then that's going to dictate what service they use. Same goes with those purchasing singles or returns. Customers aren't daft, and generally know who provides a cheaper service down x corridor.