Ok fair point, but should GNE pay someone a wage for a job title that would essentially be Social Media Administrator with a job description that would essentially say You will man the Facebook and Twitter out of hours, yes, people should be rewarded for work they do, but it would be aimed at people who would already actually be on Facebook anyway when GNE needed them, so it is not like people would be put out by it.
Yes. Most major companies employ social media officers. The whole point of the GNE social presence is that's its unprofessional and very poorly handled, handing it over to a bunch of enthusiasts or busy bodies is not conducive to making things better.
Whilst I appreciate the idea of guides on forums and chat room moderators its a bit different when directly representing a business
(22 Aug 2013, 7:49 am)Daniel wrote @gtomlinson - fancy sending that to Go North East?
Go for a direct e-mail to someone more official perhaps. I can't help but feel the usual customer service representatives by e-mail won't be of much use.
I would happily send it if it were not likely to go straight in the 'Deleted Items' folder