(31 May 2015, 6:36 pm)Robert wrote Journey, vehicle fleet number if possible. Using that information, they should be able to track the driver down without trouble.
(31 May 2015, 6:37 pm)MarcTheA4 wrote File a formal complaint. A rough time, service number, usually the fleet number of the vehicle would come in handy, and the location the incident took place should be enough for them to find the incident on CCTV, I would think.
Do I use the contact us page http://www.arrivabus.co.uk/contact-us/ or some other way?