(23 Aug 2013, 5:11 pm)aureolin wrote 6 percent is shocking response rate, and it tells me that their tactics are all wrong.
Yeah, I was always under the impression that any sort of survey/consultation should be aiming for a response rate of around 20 per cent.
Door-to-door and internet distribution aside, this should be easily achievable on bus services where passengers are essentially cornered with little else to do but voice their opinions.