(07 Jul 2015, 7:06 am)Michael wrote Well that's daft what if i used the services which were changing as a weekly service........like the X36 to Heworth then the 51 for example.
I didn't even receive at an email for the last set of Sunderland changes.
You're saying "what if"... The real question is - do you?
I think we've had a similar debate in the past regarding catchment areas. I honestly doubt many customers in the Sunderland and Peterlee areas (for example) would use a bus from those areas to connect to one of the ones being revised at the end of this month. I believe there have been leaflets and other publications posted to houses on the Orbit 51/52 routes to advertise the service revisions - again, there would be no point posting these in houses within Sunderland, as the chances are, they'll rarely use the services in question. There may be a couple of exceptions to this, but there are other ways in which they can find out information regarding the changes, such as through Social Media and Go North East's website.
Again, as I said in my original post, if "normal" customers received an e-mail about every single service revision (most of which probably won't even affect them), it makes the e-mails less effective. I know I receive some personal e-mails and a lot of them simply get ignored, as I receive the e-mails so often. I've come to the conclusion that the information contained within probably isn't of great interest (and if it is, I will probably be prompted to view the e-mail by someone else). I'd imagine that it'll be a similar story for "normal" customers in this situation, too.
(07 Jul 2015, 7:13 am)GuyParkRoyal wrote Bluegrass Research are running a survey with members of the Go North East Passenger Panel on the subject of Liesure Time Transport.
For those who aren't a part of the Passenger Panel and would like to see the survey, see attached screenshots. Note that some of the questions are related to some of my answers, but you can get the general idea...
