(09 Jul 2015, 9:11 pm)aureolin wrote The problem with PDFs though is that they're not optimised for mobile platforms.
Sure enough you can open them, but you're still having to faff about to read them, because it's print size.
Exactly. Some devices also have troubles opening PDFs, so it means that Customer Services have to be relied on by more customers.
Go North East stated in a previous Passenger Panel survey that they were keen to offer both a HTML format (for the website) and a downloadable PDF format - catering to the needs of more customers.