Laura Cranstonposted toGo North East
6 hours ago via BlackBerry Smartphones App
Does anyone read the customer services emails? I've sent two emails and still no reply.
Like ·
Ian Hignett When did you send them? It takes up to 5 working days for a straightforward enquiry and appreciably longer if thye matter has to be referred to a different site.
6 hours ago · Like
Leyland Olympian Laura - GNE's complaints procedure says "We promise to respond within five working days." There's no mention of some complaints taking longer. See http://www.simplygo.com/contactusform/ for full details and also advice on what to do if you've not received a response after 6 working days.
3 hours ago · Like
Ken Kennedy Where are you getting that from Ian? I've read the above link and it's black and white that they PROMISE to reply within 5 working days. So it's broken promises after that.
about an hour ago · Like · 1
It appears Ian has a new response. I've seen him come out with it a couple of times now.