Do you not think it's time for Arriva to introduce radios and AVL tracking via a live control room like GNE? Would improve reliability massively and allow services to be regulated accordingly:
Example:
- X18 nearly 15 minutes late and about to reach Morpeth.
- Driver contacts control.
- Control instructs the X14 / X16 in front to pick up the passengers of the X18.
- X18 runs light from Morpeth to Newcastle and picks up the return journey on time.
RE: Arriva North East: Latest News & Discussion - August 2015