It's great how a multi-national company like Arriva can get away with not advising people that a major road has been closed and buses can't serve x, y and z.

Yet, when I write to them to advise them about a road being closed and how they never wrote anything about it, they reply that the road has reopened and buses are using that road as per usual. When it wasn't. The road is still closed (as of half an hour ago), with police still present while buses are being diverted.

As written in the Arriva Sapphire customer charter; We’ve set ourselves a punctuality target, to ensure a minimum of 95% of scheduled journeys will run no more than five minutes late or one minute early. Where we have to change the service because of roadworks or other factors (such as special events), we will advertise the fact as soon as possible on board and/or via our website, Facebook and Twitter pages (assuming we ourselves are given sufficient notice).

Also to note, as stated above, "Where we have to change the service because of roadworks or other factors", as some may have gathered a couple weeks ago, Ashington bus station was closed during demolition work, no sufficient notice to where the temporary bus stops would be, online or at the bus station, and just leaving passengers to assume where the bus would stop is good Sapphire customer service?

I find Arriva's customer service absolutely appalling.