(18 Aug 2015, 8:06 pm)roar wrote its a bit pointless sending them to arriva, they have more access to the AVL than you and they get a report of every service with combined information that you have no access to. If you seen this information you would understand that what you see in the app can be far away from what is happening on the ground. GPS drops out quite often and puts things in the rong place at the wrong time, EE and Vodafone are looking into this.

As an example a ATM can lose GPS and the clock will still keep counting down until the ATM picks enough GPS signals up, if this is after the driver has changed route details on the ATM then the service will still show as getting later and later until it drops off the system or one of the bods in the office notice and pull if from the system. GPS is currently running about 30 seconds slow so a driver can leave a timing point spot on time as his ETM strikes the minute, GPS time will show it as leaving 1 minute early as the system works in minutes not seconds, this is why other operators have not give the public access to the data yet as it still needs ironing out to be reliable.

I have looked on the Arriva Live Map a few times recently and the positioning of the bus on the map often can be further forward/behind on the map than it is in reality.

I haven't sent the screenshots from the Live Map although I am still complaining to Arriva about the service running behind the timetable although annoyingly in my latest complaint I have snapped and mentioned how I think the delays come from the Bishop Auckland - Shildon section of the route and all I have gotten back is a reply saying "can you please advise the date and time you travelled from Bishop Auckland bus station and when it happened?

Anyone got any ideas on the best way to express my concerns with Arriva?