(09 Sep 2013, 4:38 pm)gtomlinson wrote I don't want to go off topic but legally GNE are not doing anything wrong in terms of the law by not providing a wi-fi bus
Under the Conditions of Carriage you simply agree to pay a free for carriage on the bus. You are not guaranteed a seat nor a leather headrest, wifi, next stop announcements nor the right coloured bus. You are entitled to a vehicle that gets you from A to B and no more, no less.
I'd imagine the users of the early Sunday morning service already used the previous service to arrive into town and wouldn't expect wi-fi et al anyway, besides the point.
If every single bus was operated without wi-fi and that was a key selling point and in the terms and conditions of carriage then yes there's a point, otherwise its simple armchair law at the end of the day (no offence!)
If you had been promised a product, but on receiving that product, it was not the same that had been advertised - based on an operational decision, then is that not false advertising?
As advertising has the potential to persuade people into commercial transactions
that they might otherwise avoid - then is that not false, deceptive or misleading
advertising?
Yes, it can't be helped in some circumstances such as a breakdown or due to maintenance issues.
However, when GNE are advertising the fact this bus has wifi, but are deliberately not operating that service with wifi...
Just found this definition of False Advertising: "Any advertising or promotion that misrepresents the nature, characteristics, qualities or geographic origin of goods, services or commercial activities".
Now in this case, we aren't talking about the origin obviously.
We are talking about the leaflets, branding and literature relating to the nature, characteristics and qualities of that service.