(09 Sep 2013, 12:47 pm)AdamY wrote I agree. 99% of bus users probably do just want the bus to turn up (on time) and are happy when it does. But if this is the case, why go all gimmickry with branding featuring promises of WiFi enabled buses? Once you start advertising services promising some sort of competitive advantage over other similar services, then these promises should really be kept as some may choose these services based upon what's being offered. Unless there's a valid reason due to vehicles being off the road, GNE should strive to deliver their end of the bargain. If they don't, then it's tantamount to false advertising which become legally ambiguous.Top priority must always be to ensure a bus turns up on time. Ideally it'll be the correct type, but however hard companies try, they'll never manage this all the time. Having been a Controller (Service Delivery Manager, Duty Manager or whatever the title may be) for both buses and trains it's rare for a day to go by without events, often outside anyone's control, conspiring to cause disruption. Priority is always to run something as near on time as possible - you don't care what as long as something runs and passengers aren't left waiting (and in the case of contracted services and on the railways you get financial penalties). I fully support Northern's branding but it's totally unreasonable to expect that only the branded buses will run on their routes. Ideally, however they should be able to ensure that only correctly branded vehicles should be used, with red Northern ones covering branded vehicles on maintenance or breakdowns.
RE: Go North East - Latest