MOD: Merged Post 297 to Post 300 to this thread, where similar discussion resides.
I must admit at first I thought it was hilarious, and I found it even better that discussions on this forum were being posted on Go North East's Facebook page, where customer services would be alerted to it. I also liked how our points regarding how dangerous Social Media is for a business came to light.
Member or not, I hope the person(s) behind these Facebook posts has made Ian and Andy aware of their actions; and that, although they may be helping customers out in out of office hours, their words, actions and participation on Go North East's Facebook page does not only have the potential to cause upset when their posts are more "aggressive", but it also has the potential to tarnish Go North East as a company also.
I appreciate that some members of this forum are friends with at least one of the two parties and will not agree with points raised on this thread, and will think that, because someone has set up fake Facebook account(s) to make their point, they're worse than Ian and Andy, but I do strongly believe that it had (and quite possibly still has) the potential to finally get things sorted on that page - and I'm glad someone has finally done it.
I do feel it would be appropriate for one of us to get in touch with Customer Services again. They have witnessed the potential damage that can be caused during out of office hours when they are not there to moderate posts, and they should realise how vital it is for them to not allow posting during out of office hours (or any of the other suggestions that were given previously).
RE: Anything and Everything