(12 Sep 2013, 8:59 am)AdamY wrote I'm pretty sure the justification/excuses offered will be that passengers are too lazy to seek out the information for themselves, or that some of the points raised (e.g. pushchairs not being folded; traffic problems etc.) are issues caused by individual/societal ignorance or are beyond the control of the company.
I think we should stop discussing the antics of Ian and Andy. If they are indeed as egotistical as some of us make them out to be then all of this discussion and attention will not have deterred them but rather cemented their belief that they play a crucial role in the social media output of GNE. We can only point out the potential damage that their wall does to the company image outside of office hours, ultimately it's up to GNE to do something about it.
At this stage, society (pushchairs, buses being late or breaking down) isn't the issue.
It is the manner and patronising attitude shown by those two.
Those two people are giving up their own time, to help and advise passengers. That would be great, if it stopped there.
However, the way they go about it and the seemingly laissez faire attitude of a multi-million pound organisation, toward their social media prescence is totally wrong.
As I said last night, I am not defending nor condoning the 'characters' for their posts - because as far as I have seen, they have not shown the patronising nature, (sometimes aggressive naturee or sense of deluded importance as displayed by messers Hignett and Clifford.
Edit. As if by magic, I have just noticed this conversation.
A perfect opportunity to help the lass out, has resulted in an argument, he seemingly won't leave or forget about. GNE are aware of the discussion, but have not done a thing about it.
Result? One (deliberately?) antagonised customer, with a less than positive impression of the company.
Emmajade Harmer > Go North East How much is a month pass with an over 18 key card. surely its not £58 for a student with no money?
2 hours ago Like · 14 comments
Ian Hignett Considering the equivalent adult ticket is £100, it represents good value.
Like · 2 hours ago
Emmajade Harmer Considering 4 lots of 7 day tickets is £60 you dont save anything.
Like · 3 · 2 hours ago
Ian Hignett The equivalent adult 7 day ticket would be £30.90 (£123.60 for 4). You seem to be missing the point that get-around tickets for under 18s and students
are considerably cheaper than standard adult ones.
Like · 2 hours ago
Go North East Emmajade, there's also the option of key lifestyle which is £53 per month. www.simplygo.com/ getaround-keylifestyle
Like · 1 · 2 hours ago
Emmajade Harmer Ian, a 7 day ticket for an adult is not 30.90 unless you are travelling through lots of zones. Now do one
and stop writing on young girl status'.
Like · 2 · 2 hours ago
Ian Hignett The seven day ticket that I refer to is the equivalent of the Get-around ticket as the get-around covers all zones anyway. You have to compare like for like.
Like · 2 hours ago
Ian Hignett If you don't want others replying
then don't post on an open forum, use other methods of communication.
Like · 2 hours ago
Emmajade Harmer does the post say Emmajade Harmer > Ian Hignett?
Like · 2 · 2 hours ago
Emmajade Harmer no.
Like · 2 hours ago
Emmajade Harmer it was to go north east. Like · 2 hours ago
Ian Hignett On an open forum, if you only want GNE to see it then inbox them, email them or phone etc.
Like · 1 hour ago
Emmajade Harmer i already did and they dont respond. so clever me wrote to them where i know theyre online. but i
didnt think anyone was sad enough to watch their wall and talk to all the bus go-ers. Like · 1 hour ago
Ian Hignett Everything I've stated is fact and can be found on the GNE website. but you apparently want a different answer to suit you.
Like · 1 hour ago
Emmajade Harmer christ im bored now.
Like · 1 hour ago