(15 Sep 2015, 11:54 am)BusLoverMum wrote Yep. Got told it's beyond their control (well that much is obvious, anyway). I Told whoever is manning twitter that basic customer service (prior warning, advance apology) is well within their control.
Arriva are bad at this sort of thing. There was a serious accident on the road that I live on, which had buses diverting down another road for two hours. Go North East reported that the 19 has diverted, but when I contacted Arriva about it, they said that the road had reopened and there might be slight delays (delays- by going down an almost adjacent road 200m away). Sapphire service as always.
If a Sapphire service passes Dalton Park refer them to their own Customer Charter available on arrivasapphire.co.uk.