(10 Oct 2015, 11:12 am)DaveyBowyer wrote Everything should be done at local level by local managers, simple as! How could somebody from Luton know about the services up here rather than relying on being spoon fed information from up here.

Arriva's Head Office is based in Doxford Park, Sunderland. Isn't it the 'global' Customer Services team that is based in Luton?

Go North East's destinations are all now maintained at Head Office level. Now that they tie in with other systems (such as Next Stop Announcements), I think that it's important to maintain consistency throughout, which is why destinations ought to be a Head Office function. Anyone can type in a terminal point and some via points as long as they have a timetable in front of them. I'm sure Arriva's destinations were managed locally a year or two ago as well, which shows that both operators have chosen to follow the same path by making it a Head Office function.

For the new Ushaw College DU2 service, I had to create three different versions of the display in total, as Durham University wanted certain things programming and removing in each version. It's far easier for the Commercial Department to tell me this in person than send an e-mail to somewhere ten miles down the road...