(02 Nov 2015, 9:22 pm)Andreos1 wrote I am not sure more people will use the services just because of the Hobson omission though.
Even if the changes now saves a couple of minutes, compared to the previous, on a journey of that duration - it doesn't equate to much from a passenger perspective.
If the number of people complaining on social media represent even a portion of those affected, it would make sense to reinstate the link. I am sure they could cover up the mistake, with some PR spin.
If they don't, they face the possibility of facing the same negativity and the tarnished reputation, that they have in other areas.
The damage caused following the 2006 changes and meetings with communities where the 'tough' message was put out by company representatives, didn't go down well.
The M1/X1 changes following misleading questions in a consultation a few years later, could be classed as the catalyst for Bridget Phillipson's Big Bus campaign.
Not exactly PR master classes and certainly hassle the company could do without.
I was hoping they would have learned the lessons from those similar examples in the not to distant past.
A bit like they did when the Coaster service was extended to Wrekenton, which re-introduced the direct link to Newcastle for Waverley Road that was previously lost. All of the publicity on the GNE website went for the "we've listened to our customers" line, which obviously ignores the fact that they disregarded them in the first place.