(24 Nov 2015, 4:48 pm)Dan wrote Go North East have a number of service performance supervisors who board random services and undertake quality audits, making note of missing branding and other quality issues.
I believe these supervisors also make note of passenger numbers on-board and sometimes undertake revenue protection checks.
Would one issue be the wrong allocation considering it's the first South Tyne out, I believe. I tried to read what he put as I was waiting to get off but couldn't see it.