(26 Nov 2015, 4:01 pm)GX03 SVC wrote I was waiting for the bus, then a rather scruffy looking middle-aged man approached me and asked for £1.20 so he could afford his fare. He then asked for 20p as he was short. He then went and approached a woman for a cigarette he then started asking personal questions (family, school, where I live etc) before walking off five minutes before the bus was due.
Then that's definitely not an Arriva matter!
With all of these situations, if you're willing to hand over some change, you have to be willing to do so knowing that there is a likelihood that the person in question is a chancer. I'd not feel any guilt about saying sorry, but no, anyhow, since I can't think of anywhere in the region where £1.20 buys you a bus ticket that isn't walkable by anyone reasonably able bodied