(06 Dec 2015, 3:18 pm)R852 PRG wrote You'd expect the customer to know that the 8 doesn't run on a Sunday, if they can tell that the service in question is 14 minutes late... Not sure how this is an example of Go North East not knowing their services though?
Surely at the point of the first enquiry, you'd point out that the 8 doesn't run, and try and establish which service the customer is actually intending to use?
Apologising for the delays, on a service that isn't even scheduled to operate, is pretty poor.