I think it is fine to express some views of negativity towards service changes so long as it's fair, balanced and backed up with a reason why you don't think the changes are a good thing instead of saying garbage like "you are only making these changes to save money, to keep shareholders happy etc." One recent change I find difficult to be happy about was the recent X66/X67 changes, most people on here welcomed the increase of frequency of buses between Darlington, Stockton and Middlesbrough however most who did normally only board at these main points in both routes which now has a 15 minute frequency which is up from the previous 20 minute frequency, whilst I think this is a good thing if you board/alight the services at these key locations it is less of a good thing to users of the X66 who board/alight the service on North Road or in the Harrowgate Hill, Whinbush and Great Burdon areas who have seen a frequency decrease from 20 minutes to 30 minutes and unfortunately I have been affected by this as it would silly for me to travel all the way into Darlington Town Centre to board the bus so I normally board at either Harrowgate Hill WMC or one of the stops down North Road and the timings of the X66 now annoyingly don't meet with my local service for heading to Middlesbrough so I am faced with a 10 minute walk for the 7 instead. The mood has been frosty on my recent X66 journeys as I've had to hear the views from passengers of specifically the X66 who aren't happy about the frequency decrease for them. So mixed views from the passengers of these two services then. To keep it positive I will say more plus points about those changes: Hartburn now has new direct links to Darlington and Middlesbrough and a later evening and Sunday service and later evening journeys in both directions which is something I am happy about as it will mean when I make trips to the likes of Scarborough I have a bit more time to play with.
I'll be honest it makes a change seeing positive views towards service changes in this thread as some even small changes such as a dropped run can ignite the fire, look at the problems these upcoming changes have been met with, changes to timings in a bid to improve reliability and some journeys on the 46 being extended and a new earlier 46 on a Sunday morning and yet all we can seem to see is the one withdrawn journey on the 48 and I don't think anyone on here is likely to be affected by this on here as I don't think any forum members live on the route or even use the service. I know the original comment that ignited the fire was sort of a tongue and cheek comment regarding moans about changes GNE changes recently being made where some cuts have happened. Another often criticised Arriva service is the Peterlee - Sunderland X21, hardly anyone but myself could think of the positives when it was launched and instead it just became a case of people wagering how long until the service is withdrawn and the comments were made before the service was even launched but 13 or so months later and it's still going.
Arriva North East: Upcoming Service Changes