I'm going to give you an exclusive sneak peak at part of my review as I want more people to see the experience I just had:

1230 19 North Shields Town Centre - Royal Quays (GNE 5246)
Arrived at the stop at 12:30 and there was two mothers with pushchairs blocking my ways of getting on the bus, so the one in the bus shelter moved and just as she moved the driver closed the doors so I had to signal that I wished to board the bus so the driver opened the doors and very rudely commented by saying something like "you should have said that wanted this bus." Noticed when I alighted the bus at Royal Quays he didn't say thank you to me but did say thank you to the old woman who also alighted at this stop, also decided to take a photo of the bus and of course the coward pulled the sun visor right down so we can't see his face. Oh and I should also point out that this bus should have left North Shields Town Centre at 12:33, so the fact he was going to drive off over two minutes before the departure time makes this even more of a joke. This was totally no need for the driver to speak to me in this way so I will certainly making a complaint about this.