(31 Dec 2015, 1:49 pm)Adrian wrote Bad idea imo. Compared to an Arriva Sapphire or MAX route, then they'd have to give people their money back, if they complained about the advertised features not being available.
But Arriva use this get out clause though in their Sapphire charter:
"Whilst we will make every effort to ensure
that a Sapphire bus is provided at all times we may occasionally have to operate an Arriva bus
replacement"
https://www.arrivabus.co.uk/globalassets...harter.pdf
The money back guarentee mainly covers the following:
- Auxillary features not working (WiFi, Power, NSA etc).
- Bus running late within Arriva's control.
- Bus broken down (7501 et al).
- Driver not in correct uniform.
- Poor customer service.