Constant shuffling of the pack ! Every six or so months just as the punters are getting "used" to things its all thrown in the mix under the auspicies of making services more reliable and listening to what customers want. Want we want is consistency. When I was first introduced (OK this is a few years ago) we had in East Cleveland what I would call a complete bus service. Services ran between Redcar and Lofus with connections to Lingdale and Saltburn; and through fares. The whole thing ran like clockwork. Then there was the services between Loftus and Middlesbrough with extensions to Whitby. Again it ran like clockwork and hey they used to have to duplicate services on a weekend to cope with demand. OK so I reminise (and dream probably) but what do we have now with this continual tinkering in what is, in essence, the objective of saving money and resources. Take for example the recent shuffling of services X66/67 to remove service 6. It's got little to do with what customers want.
On another theme, and one I've wanting to bring to the table for a while. For my sins I'm living in Hartlepool at present with all my friends etc in Middlesbrough, Redcar and Darligton (Arrivaland) I was amazed to find there was/is no direct (fast) between Pool and Darlington; 3 hours either way via either Peterlee or Durham is unthinkable. Then there is the cost factor isn't there? We know Stagecoach NE hold sway across here so we have 2 fares if I want to go to Darlington, or face the ordeal of travelling Arriva via the aforementioned points on a Day Ticket, same going to Redcar, Saltburn or Whitby. Yes we have the Explorer tickets but that only shaves a couple of quid of the cost and does nothing re the time involved. All I'll say is roll on the day I can draw my pension.
RE: Arriva North East: Upcoming Service Changes