(05 Jan 2016, 2:33 pm)Dan wrote My original point exactly. Other operators have schemes in place to offer compensation in the form of vouchers, but don't brand it as 'no-quibble'. They wouldn't have the same problem that Arriva could potentially face.
As the shuttle bus is numbered 'X12', like the normal MAX specification service, it'd surely be worth trying to complain about the lack of a MAX-spec bus operating the service between Gateshead and Low Fell!
Well... Arriva Northumbia had any sense that would have done that, or something similar.