(05 Jan 2016, 7:35 pm)GX03 SVC wrote Above comment promotes unnecessary use of the no-quibble money back guarantee.
Not like you could claim as temporary shuttle services and other factors that are not Arriva issues, mean that the claim would be rejected.
It makes the forum look silly with remarks like that, in my opinion.
Could either of you point me in the direction of the terms and conditions of the 'no-quibble money back guarantee' please? Given that I've asked Arriva for it previously, and they've told me there aren't any, I'm not sure where this 'other factors that are not Arriva issues' comes from? Of course, it's a line you'd expect to see in a set of terms and conditions...
I took the original remark was a tongue in cheek comment, on the back of previous discussions around such a daft guarantee system being in place. Not a promotion of misuse.
(05 Jan 2016, 7:39 pm)LeeCalder wrote If I'm honest, I agree.
It's a shuttle which has been provided for the benefit of the passengers.
I'd argue the shuttle bus has been provided for the benefit of the company, rather than the passengers. It'd cost a lot more to add resource to the full route to accommodate, so a shuttle bus remains the cheapest option.