(05 Jan 2016, 2:39 pm)GX03 SVC wrote The shuttle bus X12 should have really been numbered as temporary route - 112. This avoids confusion to passengers, which will be wanting to go to either Durham and Newcastle, and also reinforces the fact that it isn't a Max service.
The no-quibble money back guarentee is open to misuse, and has been. Promoting misuse (as a few posts up) on a public forum is embarrassing to members and bus companies alike.
You say that but then you have to imagine the amount of complaints the company would receive because the X12 'hasn't turned up'