(05 Jan 2016, 7:45 pm)Adrian wrote Could either of you point me in the direction of the terms and conditions of the 'no-quibble money back guarantee' please? Given that I've asked Arriva for it previously, and they've told me there aren't any, I'm not sure where this 'other factors that are not Arriva issues' comes from? Of course, it's a line you'd expect to see in a set of terms and conditions...
I took the original remark was a tongue in cheek comment, on the back of previous discussions around such a daft guarantee system being in place. Not a promotion of misuse.
I'd argue the shuttle bus has been provided for the benefit of the company, rather than the passengers. It'd cost a lot more to add resource to the full route to accommodate, so a shuttle bus remains the cheapest option.
The service has been provided to benefit the passengers as it is a method to keep the service 'on time'. I personally don't see a reason as to why it was needed as the X12 could have simply followed the diversion which the 21 is following. However, for once, Arriva has planned for the worst case scenario which I sincerely doubt anyone will compliment them on. By adding extra resources into the route to allow it to operate normally would involve a significant layover at some location which would mean a temporary timetable change for a 4 month period which (in my opinion) isn't beneficial for passengers.