(13 Jan 2016, 12:41 am)Bus_User wrote On a local note, expect this to happen on the Metro at Pelaw and Felling as we head nearer the Spring period, it might be annoying to be held up for a little bit but its a totally understandable and good REASON why trains will be delayed and its not as daft as it sounds.

...and there is your problem. If you can predict low sun at Felling and Pelaw months in advance, then why can't Metro? Shouldn't this be covered in a business continuity plan? It's not good enough to just say we're not observing Felling or Pelaw.

I appreciate that it's a safety issue, because sun is glaring into the mirrors or monitors, but there's nothing to stop them training staff up to act as emergency despatch staff, and developing an operational procedure around that.

Customers are entitled to their views. They pay a lot of money for their service, and are entitled to express opinions when things are right or wrong.