(13 Jan 2016, 7:11 pm)Adrian wrote It's a farce because customers, for the second time in as many months, are facing a major outage spanning multiple days. On top of that, neither the owner of the system or the operator, have managed to implement suitable and a demand responsive contingency plan. To make matters even worse, the two of them together seem incapable of providing proper and effect communication.
Most passengers couldn't give a stuff what the reason is for outage and who is to blame. They simply want the service that they've paid a lot of money to have access to. Most would even settle for a suitable alternative, on the occasion that things do go wrong.
The problem is that it's not an occasional thing. It's every single day, and it's becoming apparent that the operator is out of it's depth.
Passengers get even more annoyed as the prices went up for a worse service.