(28 Sep 2013, 2:38 pm)Andreos1 wrote Has anyone seen Trent's latest complaint and the all too standard 'shrug of the shoulders' from GNE?
In this day and age, I find it amazing a member of the RAF, Army or Navy sitting somewhere on the other side of the world can notify someone in the UK of an issue within seconds, but 'control' sitting no more than 15 miles from Queen Street, can't notify Customer Services of a missing bus...
Yes I saw it and couldn't help chipping in with some comments! Asking customers to log formal complaints before they can provide an explanation as to why a bus didn't turn up is just pathetic, especially when they're allegedly already too bogged down to reply to complaints within the promised 5 working days...