(16 Jan 2016, 8:03 pm)DaveyBowyer wrote If a punter has been a complete and utter k**b towards a driver (not just something petty like not having the right fare although annoying), then I can kinda side with a driver on that one. It's when a small minority of drivers kick off with passengers over petty things like the above where I don't side with a driver and alot of petty things lie at company level rather than the passengers (change giving over security vaults, bad timetabling etc).
It was a stressful situation and the passenger's demeanour was quite aggressive, but he remained civil, despite being irrationally angry and putting an awful lot of effort into driving home a point. The driver quite seriously overstepped a line, though.