(28 Sep 2013, 2:38 pm)Andreos1 wrote Has anyone seen Trent's latest complaint and the all too standard 'shrug of the shoulders' from GNE?
In this day and age, I find it amazing a member of the RAF, Army or Navy sitting somewhere on the other side of the world can notify someone in the UK of an issue within seconds, but 'control' sitting no more than 15 miles from Queen Street, can't notify Customer Services of a missing bus...
What would you rather want? The Control Room trying to get the services back on time and regulating them to minimise further lost mileage or informing someone that a bus is missing. I think option 1 for me.