(28 Sep 2013, 8:46 pm)citaro5284 wrote What would you rather want? The Control Room trying to get the services back on time and regulating them to minimise further lost mileage or informing someone that a bus is missing. I think option 1 for me.
I'd want both, and have in fact always done both at every operator I've worked for. Yes the priority is to get the service back on track again but you have to log each problem and what you've done about it so why, in this age of computers, can't this be automatically passed on to customer services and bus station staff etc. at the same time even if it's just a list of lost journeys, with basic reasons, so at least there's something to answer any enquiries with?
At the moment I'm not even sure that Control even know the true picture of what's going on.