I have to say the X12 diversion is absolutely doing me in. I actively avoid it at peak times because Gateshead flyover is rammed solid.
Why it can't just replicate the outbound diversion I don't know.
Using the 21, the added time is barely noticeable as you don't get stuck on the West St lights (esp if someone alights at Civic Centre)
RE: Arriva North East: Latest News & Discussion - January 2016
Wistfully stuck in the 90s