(16 Feb 2016, 8:06 pm)Adrian wrote Not sure which one you've been given, but I use csnortheast@arriva.co.uk
I got one direct to the webchat team, so hopefully the guy I was talking to was able to pick it up.
And I will resort to snail mail if this one disappears into the ether, since I want to keep a paper trail. It's just as well I emailed the text of my original complaint to Husband before sending it.