(20 Feb 2016, 9:33 am)Davie wrote Possibly the driver you complained about a couple months ago?
Thats the one.
It is a shame that the company can't tell customers the outcomes of their complaints, even if it is something like 'the driver has been spoken to about the incident' without releasing any information about the driver in question. I think that may just give the customers who complain a lot the reassurance that something is being done to resolve the issues brought to their attention.