(20 Feb 2016, 12:53 pm)S813 FVK wrote I got this reply from them:
"I am sorry you had reason to complain regarding the driver's attitude on service 825 on the 4th December 2015.
Details of your complaint have been passed to the depot. The driver will be interviewed and suitable action taken to prevent a re occurrence. Due to employment law I am unable to inform you of any action taken against the driver.
Please accept my apologies for the inconvenience and if I can help with any other issue please do not hesitate to contact myself or another member of the customer service team."
While I accept the company has laws to stick to, this is the same response as I had when we complained about the same driver for the same reason a couple of years earlier but obviously nothing has changed if I had to complain about him yet again.
...and I take it that you haven't even asked them to disclose what action has been taken against the driver either...?
