(20 Feb 2016, 3:15 pm)Andreos1 wrote Or get rid of their 'reward and incentive' scheme, if it was taken by one of the operators who have one in place.
Or the user follow the instructions:
You may need to replace your Pop Card if it is lost, stolen, Faulty, has been tampered with or is Damaged. This can be done at a Nexus TravelShop by completing an application form.
Section 5
http://www.nexus.org.uk/sites/default/fi...C_v2.1.pdf